i5-13500 it doesn't work stably

[Ipankoff]

Hello, I have an i5-13500 processor and it has an issue: it only starts when one performance core is disabled. If I enable all cores or set it to auto mode, it immediately freezes. Sometimes it even freezes in the BIOS. Motherboard H610m H V2 DDR4. I tried a different motherboard, and the same issue occurs.

[BrenzL_Intel]

Hello Ipankoff,

Thank you for reaching out to Intel regarding this concern.

We’re sorry to hear that you’ve experienced an issue with your desktop. To better assist you, please provide the following information:

1. Have you performed any troubleshooting steps so far?
2. To determine the best support path, please confirm: Was this processor purchased within the last 30 days? If so, your retailer may be able to provide an immediate replacement or refund.
3. Are there any visible signs of physical damage on the processor?
4. Have you updated the BIOS to the latest version and enabled the Intel Default Settings?

Once I have this information, I will perform further checks on your concern.

Thank you for choosing Intel, and have a great day.

Best regards,

Brenz L.

Intel Customer Support Technician

[VARADHARAJAN]

@Ipankoff 

I am also using same processor with gigabyte B760M DS3H AX  v1.2 motherboard , no issues. 

have you updated latest bios F34 from gigabyte website. 

[Ipankoff]

Of course I updated the BIOS, I did all the possible manipulations

[VARADHARAJAN]

@Ipankoff 

Try to new cmos battery. 

Wil you record full video of bios settings  and  it immediately freezes.    and upload recorded video  to google drive, the share the link