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1. Was there any recent changes to the system?
System Windows 10, trying different sistem, windows 10 and windows 11, same problem from starting using clear system. All drivers is fine. Cheking updates on program Intel Driver Support Assistant. Nvidia Drivers last updates.
2. Did you overclock the CPU?
No. The settings for working with frequencies were never increased. Only 2 points were lowered, and 1 was limited, since there was no limit on consumption.
3. What troubleshooting steps have you performed?
Clearing system and using different system. By searching for replacement of each of the PC components with different options, through simple but long testing, it was found out that it was the processor that was faulty. There were attempts to install the processor in another PC, the same result, crashes in programs are present with any system and PC configurations.
Lowering the frequency of RAM. Changing the HMP mode in the BIOS.
4. Are you seeing any error message after the crash? If there is, kindly share a screenshot.
Crashes are constant, there are crashes when an error is present, and also when there is no error. There are also crashes with a complete shutdown of the computer, which began about 3-4 months ago.
There are no screenshots at the moment, there are several video recordings of crashes in some of my games, if necessary I can later separately compile a list of games and take recordings and screenshots. Can't drop videos cause large size of files, need cut videos.
5. When was the CPU purchased?
11.08.2023
I bought it in a store, all the parts are new, there are receipts with a guarantee.
6. Did you notice any overheating?
Yes, overheating was observed, under some loads the temperature reached a maximum of 101 degrees on some cores. After that, the limitation to 90 degrees was enabled in the BIOS settings.
Hi, I am a gamer and an architect, I need powerful hardware for work, and also for my hobby, games. After buying a new PC 1.5 years ago, a couple of weeks later problems started when I bought a new game, not the newest, in the first minutes of the game I started to get knocked out, from that moment I installed a lot of games and started testing, some games crash, some do not, some crash more often, some less often. After several months of constant testing of games, I found a couple in which crashes did not occur. In the 4th month I gave the PC to the service where I bought it, there, together with the employees, by selecting different components, they found a faulty part, the crashes were due to the processor. After that, the processor was sent through an official dealer under warranty to the official Intel service in Ukraine, the country in which I am located. The processor was sent 2 times, both shipments were with the return of the processor and the words from the official Intel service that everything is fine with the processor, since the test programs did not show any malfunctions, when sending, videos with crashes from different games were also provided. The entire process of sending and checking took 3 months, 3 months without the ability to work and study, and all in vain. The crashes did not stop and are always unpredictable, after constant replacements of the Windows system, some stopped crashing, and some, on the contrary, began to crash. I put up with the problems of crashes in games, there were some that I could play, but recently, about a few weeks ago, there was a crash of work programs such as SketchUp and Lumion, crashes are not frequent and only under certain loads, but their very presence scares me. I can not sell the processor, since it has a problem, I would not wish the same problems as me on some lucky person, and unfortunately I can not afford money for a new processor.
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Hi Limbarus,
Thank you for posting in the community, I've sent you an email; could you please check your inbox for confirmation?
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hi Limbarus,
I'm following up to see if you've had a chance to review my previous email. At your earliest convenience, please send the requested information.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hi Limbarus,
Thank you for your reply. While I await the additional information I've requested, I have a few clarifications I'd like to address. When you sent your processor to the technician, did they test the entire system? Additionally, did they try using the processor in a different, known working system? Could you walk me through the diagnostics they performed? Have you tested with a different motherboard? Also, have you tried using one stick of RAM at a time in each slot and/or changing the RAM?
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hi, before shipping was made a diagnosis, almost immediately after the purchase of the PC, initially thought that the RAM, were replaced RAM in different slots and podloading 1 card, RAM is normal, then there were tests with the replacement of each part, power supply, motherboard, motherboard, RAM, cooling system, different versions of Windows, as well as was tossing the processor on identical systems, after long tests the result was clear, the case in the processor. All tests Benchmarks, OCTT and others have been checked. But in games constant crashes. At the moment there were even crashes in working programs for 3D modelling and visualisations.
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Hi Limbarus,
Thank you for sharing this information. Technically, the processor was tested on a system identical to yours, although the components may not be the same. Additionally, I wanted to follow up on the information I requested earlier. Could you clarify your statement in the thread where you mentioned that Intel's official service claims the reported unit is functioning properly? Have they provided any other reasons for returning the processor to you?
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hi Limbarus,
I'm following up to see if you've had a chance to review my additional questions regarding your concerns. Additionally, please share the information I previously requested at your earliest convenience.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hi Limbarus,
Thank you for your response. Since you've mentioned that we could pause this discussion, would it be acceptable to close this inquiry for now?
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hi Dhanniel M.,
Yes.
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Hi Limbarus,
Thank you for confirming this information. I will proceed with closing this inquiry. If you need any further assistance, please feel free to submit a new question, as this thread will no longer be monitored.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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