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intel hd graphics drivers for windows 8(r) stopped responding and has recovered

DAlfa1
Beginner
2,758 Views

hello, very often i have the following problem, while doing simples tasks like changing pages on the browser the screen turns black and white and the following message appears:

intel hd graphics drivers for windows 8(r) stopped responding and has recovered

can you help me out solving this erros plz?

thanks

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3 Replies
Allan_J_Intel1
Employee
1,510 Views

I would need more information in regards to your system configuration:

Which version of Windows do you have?

Also, the exact processor model and the graphics controller:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html Intel® Graphics Controller Identification Methods for Graphics Drivers

Click the Windows icon, and then right-click Computer .

Select Properties .

Find System Type on the Properties window, and then note the processor model.

Allan.

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DAlfa1
Beginner
1,510 Views

hello Allan, thanks for the reply,

So I have windows 10,

Processor model: Intel(R) Core(TM) i7-4790 CPU @ 3.60 GHz 3.60 GHz

Graphics controller: Intel (R) HD Graphics 4600

Intel (R) HD Graphics Family

Internal

I hope this is the correct info that you asked for,

best regards,

Daniel

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Allan_J_Intel1
Employee
1,510 Views

Thanks for the information.

Please test running the latest video drivers: https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

Allan.

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