my cpu fail

[ebrahim1981]

i need help 

[Jocelyn_Intel]

Hello, @ebrahim1981  

Thank you for posting on the Intel® communities.  

I understand that you are having issues with the Intel® Processor Diagnostic Tool, I will do my best to assist you here. 

1. Did the test pass before or this is the first time doing the test? 
2. Run these utilities and attach the reports and screenshots, to have more information about your system and test your CPU's health. Check on the notes: 

Intel® Processor Diagnostic Tool 

Note: Click on "File", select the "View Results File" option, save, and attach the report. 

Intel® Extreme Tuning Utility (Intel® XTU) 

Note: Click on the "Stress Test" tab and "Start Testing" (if possible, do all tests) and then, attach a complete screenshot. 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @ebrahim1981  

I hope you are great. 

I am checking this thread and I would like to know if you were able to check my previous post.   

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @ebrahim1981  

I hope you are doing well. 

As we have not heard back from you, we will proceed to close this thread now. 

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.