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İntel Arc-Controll panel issue in my laptop

Layns
Beginner
721 Views
I am using a laptop with an intel i7-12650H processor and Rtx3050 graphics card, but although the intel arc-control panel appears active in the notification bar, the application does not open and does not react even though I double click on it. Only when I delete and install the Nvidia graphics driver, the Arc-Control panel opens for a moment, but after I close it. Then again I cannot open it at all.
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DeividA_Intel
Employee
694 Views

Hello Layns,  


Thank you for posting on the Intel® communities. I realize how complicated it is to you, to have a better view of this behavior I would like to confirm the following:


1. What is the operating system installed as well as the version and build?

2. What is the brand and model name of your motherboard?

3. Was the tool working before? Is this issue recent?

4. Do you have an antivirus enabled?

5. Do you get any error from the tool?

6. Is the Resizable BAR enabled?


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
669 Views

Hello Layns, 


This follow-up is to check if you still have any issues with the Arc Control and if you need further support.


I will wait for your confirmation.


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
584 Views

Hello Layns, 


I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


Regards,  

Deivid A.  

Intel Customer Support Technician  


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