品牌笔记本CPU故障能否直接向英特尔申请售后服务

[豆腐]

购买了某品牌笔记本 官方承诺2年质保 但是现在两年多过去了 最近CPU故障（非人为），需要维修 是否能向英特尔官方申请售后服务？维修费用谁负责支付？

[n_scott_pearson]

In OEM sales, your only warranty comes from your laptop vendor; you do not have a warranty with Intel or any other vendor whose parts are used in this laptop's design.
In most laptops, the processor is soldered down on either a daughter card (and is replaceable) or the motherboard (and typically not replaceable). You thus have to go through your laptop vendor for upgrade or service.
Sorry,
...S

[Steven_Intel]

Hello 豆腐,

Thank you for posting on the Intel® communities.

As part of an original equipment manufacturer (OEM) system, tray processors are sold to high volume manufacturers, such as Acer, ASUS, Dell, Hewlett-Packard or Lenovo. 

Warranty replacements and technical support for tray processors are provided directly by these providers. Intel doesn't provide direct warranty support.

Please let me know if you have any concerns.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.