안녕하세요 저번주 발생한 블루스크린 오류 문의드리려고 합니다.

[ralfryu]

몇번 구글 링크로 올리려다가 포스팅이 안되 아래 붙여넣었습니다.

• 이벤트 로그를 잘 보면 bugcheck 프로그램을 제공하는 메모리가 있고 리부팅되어 있습니다.

• GenuineIntel.sys 드라이버에서 오류로 리부팅되었습니다.

GenuineIntel.sys에 검색한 결과 인텔 CPU 정보만 알리는 거다 정보만 나옵니다.  하단 장애에 대해 

GenuineIntel.sys  오류가 나올만한 부분 또는 드라이버 업데이트를 할 방법이나 항목이 있나요?

참고로 매우 보수적으로 운영되는 윈도우 서버라 cpu 보드 드라이버중 일부도 안잡혀 있어서 몇개는 잡았는데 그런부분도 고려 부탁드리겠습니다.

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.

Arguments:

Arg1: 0000000000000005, Generic Error

Arg2: ffffd40e7c5a1028, Address of the nt!_WHEA_ERROR_RECORD structure.

Arg3: 0000000000000000

Arg4: 0000000000000000

Debugging Details:

------------------

KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec

   Value: 2827

   Key  : Analysis.Elapsed.mSec

   Value: 17056

   Key  : Analysis.IO.Other.Mb

   Value: 1

   Key  : Analysis.IO.Read.Mb

   Value: 9

   Key  : Analysis.IO.Write.Mb

   Value: 26

   Key  : Analysis.Init.CPU.mSec

   Value: 1187

   Key  : Analysis.Init.Elapsed.mSec

   Value: 16042

   Key  : Analysis.Memory.CommitPeak.Mb

   Value: 83

   Key  : Bugcheck.Code.LegacyAPI

   Value: 0x124

   Key  : Failure.Bucket

   Value: 0x124_5_GenuineIntel_PCIEXPRESS_SURPRISE_DOWN_ERROR_IMAGE_GenuineIntel.sys

   Key  : Failure.Hash

   Value: {62d8cbe3-ced6-3654-7d79-d1b9e3b9580c}

   Key  : WER.OS.Branch

   Value: rs1_release

   Key  : WER.OS.Version

   Value: 10.0.14393.6167

BUGCHECK_CODE:  124

BUGCHECK_P1: 5

BUGCHECK_P2: ffffd40e7c5a1028

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  111623-14984-01.dmp

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  

ffffb281`b53a53d8 fffff800`faa72a9f     : 00000000`00000124 00000000`00000005 ffffd40e`7c5a1028 00000000`00000000 : nt!KeBugCheckEx

ffffb281`b53a53e0 fffff800`fa44ce9c     : ffffd40e`7c5a1028 ffffe004`e5c977b0 ffffe004`e5c977b0 ffffd40e`7be8cbe0 : hal!HalBugCheckSystem+0xcf

ffffb281`b53a5420 fffff800`faa740f9     : 00000000`00002ba0 00000000`00000000 fffff800`faa888d0 00000000`00000000 : nt!WheaReportHwError+0x258

ffffb281`b53a5480 fffff800`faa73943     : fffff800`fa5db6c0 ffffb281`b53a5530 00000000`00000000 fffff800`fa276618 : hal!HalpNmiGenericErrorHandler+0x6d

ffffb281`b53a54b0 fffff800`fa275f36     : 00000000`00000001 00000000`00000000 00000e05`9ad9c605 fffff800`fa2763e8 : hal!HalHandleNMI+0x23

ffffb281`b53a54e0 fffff800`fa387542     : 00000000`00000001 ffffb281`b53a56f0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0x106

ffffb281`b53a5530 fffff800`fa387343     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxNmiInterrupt+0x82

ffffb281`b53a5670 fffff80f`001f40ce     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiNmiInterrupt+0x1c3

ffffb281`b53b4848 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x2e

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_5_GenuineIntel_PCIEXPRESS_SURPRISE_DOWN_ERROR_IMAGE_GenuineIntel.sys

OS_VERSION:  10.0.14393.6167

BUILDLAB_STR:  rs1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {62d8cbe3-ced6-3654-7d79-d1b9e3b9580c}

Followup:     MachineOwner

---------

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\atlmfc.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\ObjectiveC.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\concurrency.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\cpp_rest.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\Kernel.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\stl.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\Windows.Data.Json.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\Windows.Devices.Geolocation.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\Windows.Devices.Sensors.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\Windows.Media.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\windows.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\winrt.natvis'

NatVis script unloaded from 'C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2308.2002.0_x64__8wekyb3d8bbwe\amd64\Visualizers\Usb4Kd.natvis'

[Alberto_R_Intel]

ralfryu, Thank you for posting in the Intel® Communities Support.

참고로 저희는 영어로만 지원을 제공하며 현재 번역 도구를 사용하고 있습니다.

We will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, could you please provide the complete model of your Intel® processor?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello ralfryu, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello ralfryu, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician