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11900K not booting, gigabyte motherboard Z590 UD AC

ashad
Beginner
550 Views

tried almost everything except swapping parts. 

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3 Replies
IsaacQ_Intel
Employee
528 Views

Hello @ashad

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

In order to have a better understanding of your issue, please provide me with the following:

1.      What is the issue you're facing with your PC?

2.      When did this problem start occurring?

3.      Can you provide a complete list of all the parts in your PC?

4.      Did the PC function correctly before this issue arose?

5.      What specific steps have you taken to troubleshoot the problem so far?

6.      Have you observed any error messages or diagnostic indicators on the motherboard during boot attempts?

7.      Describe the system's status when it fails to boot. Are there any lights, sounds, or fan activity indicating power?

8.      Have you tried booting with minimal hardware (CPU, one stick of RAM, and GPU) to identify potential conflicts?

9.      Are there any recent changes or upgrades to the system that coincide with the onset of the booting issue?

10.  Have you ensured that all power connections, including CPU power and motherboard power, are securely and correctly seated?

11.  Can you provide information about the power supply unit (PSU) and its specifications?

12.  Do you notice any abnormal or burning smells from the system during boot attempts?

13.  Have you attempted to clear the CMOS or update the motherboard BIOS to the latest version?

14.  Can you elaborate on the specific patterns or behaviors exhibited by the system when it fails to boot?

15.  Did you overclock the CPU?

 

If possible, provide us with the Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
492 Views

Hello ashad,

 

We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
479 Views

Hello ashad,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Isaac Q.

Intel Customer Support Technician.


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