Processors
Intel® Processors, Tools, and Utilities
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12500h is too hot!

stoptheheat
Beginner
3,166 Views
Hi! I have a notebook with i5 12500H processor. Everything is nice and smooth but it gets hot... when I play games. My notebook has a 5298 rpm fan for the processor and it is not even enough. When I check it usually reaches 100°C. I had blue screen deaths TWICE and the notebook is new btw, I have it for a month. I am really sad, i have a beautiful brand new pc and it already started to crash. Please help me what should i do? Cooling pad didnt work btw, not even cooled it by 1 °C.
I can provide any needed info.
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11 Replies
AlHill
Super User
3,162 Views

I question the "6000 rpm" fan claim.

However, you need to contact the manufacturer of your notebook and/or update their bios.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

 

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stoptheheat
Beginner
3,154 Views
Sorry, my bad! My memory trolls me sometimes. The correct value is 5298 rpm. My BIOS is up to date. I wanted to reach intel first because this problem is only about the proccessor, otherwise everything is fine.
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AlHill
Super User
3,154 Views

If the notebook is that bad, return it for a refund and get something else.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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AlHill
Super User
3,153 Views

No, everything else is not fine.   The notebook is poorly designed and unable to cool properly.

What is the model number of this notebook?

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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stoptheheat
Beginner
3,120 Views

By everything else I meant my GPU is fine, it never goes over 80 degrees. This made me think "hmm, maybe intel might have some tips for me about cooling their processor". I can't return it. My notebook is a Gigabyte G5 KF. I think its cooling system is fine, like it should be enough. 

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AlexisRempe
Beginner
1,930 Views

i got the same core and same problem on a Asus Vivobook... it goes 90celsius for almost everithing... and when i see the task manager most of its cores are stopped and 3 cores are taking all the workload

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AlHill
Super User
1,920 Views

Did you read this thread?  If not, start a new thread for yourself with complete information.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Jocelyn_Intel
Employee
3,054 Views

Hello, @stoptheheat  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your laptop, I will gladly assist you here. 

 

You can test and run these utilities and attach the reports and screenshots, check on the notes: 

 

Intel® Processor Diagnostic Tool 

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save and attach the report. 

 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

However, please be aware that these tools are to see if there is something off with the processor and, regardless of the results, as Alhill mentioned, the only one that can help you is your System Manufacturer in the end, so we recommend you to contact them first, especially because this is a laptop: My Laptop Seems to Be Overheating

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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stoptheheat
Beginner
3,024 Views

Hi, first of all, sorry for my late answer. Secondly, thank you for your interest. Here are the files you wanted from me:

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Jocelyn_Intel
Employee
3,020 Views

Hello, @stoptheheat  

 

Thank you for the reports provided. 

 

As per the reports, the processor passed the test, it seems to be working fine and your laptop has the latest BIOS version, so we suggest you to contact your System Manufacturer to check this issue and further assistance. 

 

This thread will no longer be monitored, but if you need additional assistance with other products, please do not hesitate to contact us back and submit a new post.


Have a nice day.


Best Regards,

Jocelyn M.   

Intel Customer Support Technician. 


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stoptheheat
Beginner
3,007 Views

Well, thank you for your interest. 

Have a nice day!

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