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12700k wont work with more than 1 stick of ram.

gazwa123
Beginner
288 Views

As the title suggests i can not get my computer to boot with more than 1 stick of ram. I have replaced the ram and they all work. i have replaced the board and that seems fine too. only thing i can think of is it being the .CPU. It is only a month old with no overclocks or anything. anyone have any suggestions as to whether it is the CPU.

0 Kudos
7 Replies
AlHill
Super User
282 Views

Have you worked with the motherboard manufacturer?

Have you updated the motherboard bios?

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

gazwa123
Beginner
254 Views

I have submitted a help request and asked on their forum etc. It is a new board, old board worked fine for 3 weeks then random freezes and eventually crashes then ram just stopped working together.  I got replacements for the ram and the motherboard but still the exact same leading me to question the CPU. No bent pins on the board or sign of any physical damage.

AlHill
Super User
276 Views

Also, what is the complete model number of your motherboard?

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

gazwa123
Beginner
254 Views

Its an MSI Pro Z690-A WIFI DDR4 

Jean_Intel
Moderator
228 Views

Hello gazwa123


Thank you for posting on the Intel️® communities.  


To have a better understanding of your issue, please provide me with the following:


  • What is the model of the RAM modules you are trying?
  • Are the RAM modules configured to run at the same frequency?
  • Have you tried using both RAM modules one at a time?
  • When did the issue start?
  • Did you do any major hardware or software changes before the issue started?
  • Did you enable Intel XMP? If yes, what was the memory speed configured?


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
218 Views

Hello @gazwa123


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


Jean_Intel
Moderator
186 Views

Hello gazwa123

 

I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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