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14400f ram problem

Ricker91
Beginner
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I have an issue after replaced my 12400f cpu within the same setup.
My mobo is a Asrock b760m h/m2
Ram is a Kingston Renegade 2x16 gb 6.400 mhz KF564C32RSAK2-32.
With the 12th gen CPU the ram was run at 6.400 mhz without any problem. I replaced the cpu made a bios reset/ after CMOS and with the 6.400 mhz ram XMP, the pc wasn't booted, restarted and then i guess the safe mode was active and run the windows. The bios black text is attachted. When i set the ram to 6.000 mhz XMP boot is perfect gaming/r23/3dmark tests are ok and run smooth. I feel may there is something with the voltages, due to the fact the 12th gen worked perfectly but doesnt consume that much power like a 14400f. I have also have/had the last bios update/updated.
Any suggestion is welcomed!
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RandyT_Intel
Moderator
437 Views

Hello Ricker91,

 

It appears to be a compatibility or configuration problem with the RAM running at its maximum rated speed (6400 MHz) with the new CPU. The increased power consumption of the 14400F might be affecting the stability at higher RAM speeds.

 

To better assist you, I need to gather some additional information. Could you please answer the following questions? 

 

  1. Can you please run the System Support Utility (SSU) and share the logs with me? 
  2. What troubleshooting steps have you tried so far to fix the issue? 

 

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

 

Best regards, 

 

Randy T. 

Intel Customer Support Technician 


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Ricker91
Beginner
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Dear Randy!

 

I attached the txt. from the SSU hope it will help.

Troubleshooting steps were the following,

CMOS reset, Checked no bent pin on the motherboard socket, Cleaned the ram sticks with alcohol, reseated the rams and also the cpu, set the XMP profile 

Contacted the ASROCK support and they suggested and i have done it like above was written, but the doesnt change any, so the problem is still with the 6.400 mhz XMP, the 6.000 mhz is still working fine.

Also im thinking i will RMA the motherboard or the CPU within the warranty time but dont really understand the whole situation because with the 12400f it worked perfect and also with the previous ram (no other component was replaced and also with the 12th gen cpu) which was a KF556C36BBEA-16 2x8 gb worked perfect and moreover i dont want to spend weeks without my pc to work in case of RMA.

Additional information, my PSU a FSP Vita Gm 750W gold.

Also contacted the Kingston, but havent got any suggestion yet.

 

Best Regards

 

Richard Kiss

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RandyT_Intel
Moderator
398 Views

Hello Ricker91,


I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 


Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

  

Best regards, 


Randy T. 

Intel Customer Support Technician 


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RandyT_Intel
Moderator
338 Views

Hello Ricker91,


Try to enter the BIOS and load the default settings. Contact your motherboard vendor for information about resetting BIOS to default settings. Other tips to consider



Please let me know the results after you've had a chance to try this.


Best regards, 


Randy T. 

Intel Customer Support Technician 





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RandyT_Intel
Moderator
301 Views

Hello Ricker91,


I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 


Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

  

Best regards, 


Randy T. 

Intel Customer Support Technician 


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RandyT_Intel
Moderator
253 Views

Hello Ricker91,


Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 


If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 


 

Best regards, 


Randy T. 

Intel Customer Support Technician 


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