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14900KS Scam

PC1997
Novice
1,343 Views
I purchased an Intel i9-14900KS from B&H website on August 18, 2024. Total purchase price, including tax was $705.16 using my PayPal account. I received an email notifying me my package has shipped on August 19, 2024. My package was successfully delivered to my apartment on August 21, 2024.

I immediately examined the contents of the package and everything was perfect and undamaged. Due to other commitments, I did not get around to installing the new Intel processor until a few days ago. I finally had time to turn on my computer today, September 2, 2024.

As is always the case with a new CPU, I immediately went into the UEFI BIOS on my ASUS Z790 Extreme motherboard. Upon seeing the information screen that presents info about the CPU, it shows an Intel Celeron G6900 instead of a 14900KS.

Quick research shows it appears this is a common scam called "delid" in which someone - somewhere, took the original IHS, glued it onto another (presumably genuine Intel CPU). The processor looked genuine upon inspection before installation. Clearly it is not genuine, 100% confirmed. I am seeking help in resolving this issue with B&H. They are the business that sold me the processor regardless of what happened somewhere outside my control, they sold me this fake CPU. I am not a celebrity, or have a large social media following, so it will be very difficult for me as an individual to get resolution from this company that will simply stone-wall me without help.

If Intel has a fraud department or if someone could reach out to me, would be greatly appreciated.

Thanks
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JeanetteC_Intel
Moderator
890 Views

Hello PC1997,

 

Thank you for posting in Intel Communities.

 

I'll check on this internally and I will post an update once it's available.

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician

 


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JeanetteC_Intel
Moderator
760 Views

Hello PC1997,

 

Good day!

 

Please check your email (including your spam and junk folder), as I need further details on this issue you've reported.

 

I will wait for your reply.

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician


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PC1997
Novice
726 Views
Hello again,

I have sent the requested information via email.

Thanks!
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Norman_Trashboat
664 Views

There should be a clear chain of custody here. Was the package sealed when you got it? Did you order something that was open box? That doesn't sound like open-box price.

 

Condolences.

 

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pressed_for_time
Valued Contributor II
657 Views

 Total purchase price, including tax was $705.16 using my PayPal account.

If the CPU was bought using PayPal and the retailer is unwilling to refund the purchase price a case can be taken up with PayPal. The facts and evidence just need to be put to PayPal. PayPal buyer protection extends to 180 days so a claim may still be possible.

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PC1997
Novice
641 Views

It was brand new - sealed in the box, as shown in the attached pics of my original post. After investigation and reviewing my evidence, PayPal refunded all my money. New York's Attorney General also helped me. I also filed reports with the FBI and New York police organize crime department.

I was able to successfully purchase a genuine 14900KS from an SI company I bought my computer from. As a bonus they only sell to you if you purchased a system through them, so I knew I would not be getting scammed but it cost me $950.

Despite all my troubles, it degraded just like my previous 13900KS. Both processors failed for exactly the reason Intel posted they would using my mobo's OC profiles. And I will not be filing warranty claims on both CPU's because this is the risk one takes when overclocking.

I'm just waiting for more Arrow Lake CPUs to be back in stock so I can put in my new motherboard and get stability! I won't be overclocking it either! At least not for a year until others confirm no degradation. I digress.
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