14900k Crashes every time PC is on.

[AlexSoph]

I have the CPU for over 6 months. I have the issues from day 1. I tried everything on your forum, nothing fixed it. I have installed the latest BIOS end of May with the Intel power settings 125W and applied and nothing yet. Obviously the issue is something else. Do we have a fix? This is a work computer and my work is constantly interrupted. The CPU was chosen to reduce the bottleneck for my GPU which is used for rendering in the Twinmotion application.

[VonM_Intel]

Hi, AlexSoph.

Thank you for posting in our Community.

Choosing a CPU to minimize GPU bottlenecking in rendering applications like Twinmotion is a strategic decision for optimizing performance. I'm sorry to hear about the ongoing issues you're facing with your CPU despite your efforts to resolve them. Ensuring your work computer operates smoothly is crucial, especially for applications like Twinmotion that rely heavily on GPU rendering. I'd like to pinpoint the exact Intel Community Forum link where you attempted to address the issue. This information will assist us in diagnosing any potential system compatibility settings that may be contributing to the problem.

Moreover, I'd like to delve deeper and verify specifics like the graphics models, motherboard (BIOS version), and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup if possible, which could aid in identifying the underlying cause of this issue.

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[AlexSoph]

Hi Von M.

I have only had one other interaction with intel.

I have attached the SSU Scan below. 

Thank you in advance

Alex

[VonM_Intel]

Hi, AlexSoph.

Thank you for sharing your SSU logs. 

Intel and its partners are continuing to investigate user reports regarding instability issues on Intel Core 13th and 14th generation (K/KF/KS) desktop processors. We appreciate the Intel community’s patience on the matter and will continue to share updates on the investigation as it works towards a conclusion. In the meantime, we’re sharing an update on confirmed factors leading to the reported instability issues and Intel’s current guidance to users regarding Intel Core 13th and 14th Generation (K/KF/KS) desktop processors.

Intel analysis has determined a confirmed contributing factor to the instability reports on Intel Core 13th and 14th Gen (K/KF/KS) desktop processors is elevated voltage input to the processor due to previous BIOS settings which allow the processor to operate at turbo frequencies and voltages even while the processor is at a high temperature.

However, in investigating this instability issue Intel did discover a bug in the Enhanced Thermal Velocity Boost (eTVB) algorithm which can impact operating conditions for Intel Core 13th and 14th Gen (K/KF/KS) desktop processors. We have developed a patch for the eTVB bug and are working with our OEM/ODM motherboard partners to roll out the patch as part of BIOS updates ahead of July 19th, 2024. While this eTVB bug is potentially contributing to instability, it is not the root cause of the instability issue.

You can visit this community and article link for more information: Guidance regarding Intel Core 13th and 14th Gen K/KF/KS instability and crashing reports & Troubleshooting Tips for Random System Crashes on an Intel® Boxed Processor

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, AlexSoph.

Have you had a chance to review our previous response regarding the Processor crashing issues and the article we've shared? Please inform us if you require any further assistance. We're here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, AlexSoph.

I trust you're doing well.

I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician