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Beginner
1,210 Views

4 cores and 7 threads

My pc can see only 7 threads. I checked the BIOS and everything was fine there.

But the Device Manager shows all 8 threads

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6 Replies
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Super User
2 Views

I would still update the bios, and reset to the defaults. If the problem persists, contact the system\motherboard manufacturer.

And, what operating system are you running?

Doc

Doc (not an Intel employee or contractor)
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Super User Retired Employee
2 Views

It is possible to disable logical processors in Windows. Are you sure you haven't accidentally done so?

Note the following mini-tutorial: http://solidlystated.com/software/how-to-disable-a-cpu-core/ How to turn off a CPU core or limit cores on dual-core/multi-core computers.

Hope this helps,

...S

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Beginner
2 Views

I reset the settings and updated the BIOS, but still doesn't work.

OS is windows 10

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Beginner
2 Views

I checked this and this tool also cant see the last one thread. Only 7 threads

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Community Manager
2 Views

Hello Pampam2203

 

 

Thank you for your response.

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Could you run the Intel processor diagnostic tool and provide me with the .txt file report?

 

Download link: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool.

 

 

Also, please run the Intel® Processor Diagnostic Tool and provide me with screenshots of the results.

 

Download link: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool.

 

 

Best Regards,

 

Leonardo C.

 

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Community Manager
2 Views

Hello Pampam2203

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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