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AUrqu1
Beginner
883 Views

7700K slow down visible on XTU after Windows patch applied?

At 4.8 we go from 1587 Marks down to 1560 Marks. I've ran a lot of tests before and after on lots of frequencies so there's no doubt about it. I know I promised not to OC but I've just bought the thing so any chance of my money back or a replacement that works as promised/intended ?

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2 Replies
idata
Community Manager
20 Views

Hello RickGrimes,

 

 

Thank you for contacting Intel Support,

 

 

I can see that you are having problems with your processor as it is slowing down and it is visible in the Intel® Extreme Tuning Utility, I apologize for any inconveniences this may be causing.

 

 

Regarding this problem, we are unable to tell what could be slowing down the processor, I would like to have a little more information, can you please download our Intel® Processor Diagnostic Tool and scan the system to see the reported frequency?

 

 

Once we have this, we will be able to have a better insight, please download it from the following link and then reply with the results:

 

 

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

 

Regards,

 

David V
idata
Community Manager
20 Views

Hello RickGrimes,

 

 

I am following-up with your case and I see that we have not heard back from you,

 

 

Is there anything else I can help you with?

 

 

Were you able to solve your issue?

 

 

 

Do not hesitate to reply to this for further help!

 

 

 

Regards,

 

David V