Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
12367 Discussions

7700K slow down visible on XTU after Windows patch applied?

AUrqu1
Beginner
1,007 Views

At 4.8 we go from 1587 Marks down to 1560 Marks. I've ran a lot of tests before and after on lots of frequencies so there's no doubt about it. I know I promised not to OC but I've just bought the thing so any chance of my money back or a replacement that works as promised/intended ?

0 Kudos
2 Replies
idata
Community Manager
144 Views

Hello RickGrimes,

 

 

Thank you for contacting Intel Support,

 

 

I can see that you are having problems with your processor as it is slowing down and it is visible in the Intel® Extreme Tuning Utility, I apologize for any inconveniences this may be causing.

 

 

Regarding this problem, we are unable to tell what could be slowing down the processor, I would like to have a little more information, can you please download our Intel® Processor Diagnostic Tool and scan the system to see the reported frequency?

 

 

Once we have this, we will be able to have a better insight, please download it from the following link and then reply with the results:

 

 

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

 

Regards,

 

David V
idata
Community Manager
144 Views

Hello RickGrimes,

 

 

I am following-up with your case and I see that we have not heard back from you,

 

 

Is there anything else I can help you with?

 

 

Were you able to solve your issue?

 

 

 

Do not hesitate to reply to this for further help!

 

 

 

Regards,

 

David V
Reply