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DCase
Beginner
3,905 Views

7820x stuttering

MY 7820x is stuttering in games. My FPS is all over the places. Some reviewers agree with me as well:

http://www.eurogamer.net/articles/digitalfoundry-2017-intel-skylake-x-review-core-i9-7900x-i7-7820x-... Intel Skylake-X: Intel's new six, eight and ten-core CPUs reviewed • Eurogamer.net

http://techreport.com/review/32390/amd-ryzen-threadripper-1920x-and-ryzen-threadripper-1950x-cpus-re... AMD's Ryzen Threadripper 1920X and Ryzen Threadripper 1950X CPUs reviewed - The Tech Report - Page 9

The FPS over time are inconsistent which is why stuttering occurs. Some said the Turbo Boost 3.0 is buggy for the 7820x.

It's strange that the 7900x doesn't exhibit this issue. The 7820x suffers from it. I hope the engineers or whoever will take a serious look at this and offer a solution.

0 Kudos
17 Replies
idata
Community Manager
329 Views

Hello igmamama,

 

 

Thank you for taking your time to bring this to our attention.

 

 

Do you have the latest BIOS installed on your system by any chance?

 

 

If you disable the Intel® Turbo Boost in the BIOS do you get the same problem?

 

 

 

Please let me know.

 

 

Regards,

 

 

Ivan U.

 

DCase
Beginner
329 Views

I have updated to the latest BIOS and it's still present.

idata
Community Manager
329 Views

If you disable the Intel® Turbo Boost in the BIOS do you get the same problem?

DCase
Beginner
329 Views

I think turning off Turbo Boost 3.0 from the BIOS helped. I need to measure it thoroughly to be sure though.

idata
Community Manager
329 Views

Thank you for the information and please let me know how it goes.

 

 

Ivan U.

 

PKrza
Beginner
329 Views

I have the same problem: Intel i7 7820x + MSI SLI PLUS x299. Last bios and drivers. When i activate Intel Turbo Bost in BIOS Photoshop CC and Bridge CC crashes imidietly

When i disable it crashes stoped.

idata
Community Manager
329 Views

Hello Piotr_K,

 

 

I sent you a private message related to your OEM system.

 

 

Best regards,

 

 

 

Ivan U.

 

idata
Community Manager
329 Views

Hello igmamama,

 

 

 

 

I was wondering, is the problem still present on the system?

 

 

If so, please provide the following information to proceed accordingly:

 

  • Which are the games affected by this?
  • Are all the games tested affected?
  • Have you tested different in-game settings to see if something changes?
  • Please attach the report from the Intel® System Support Utility to your answer

With this information, we would have a better understanding of the scenario faced and then continue with the assistance.

How can I get the Intel® System Support Utility report?

Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Download the tool, scan the system, export the report, attach it to your answer.

If further questions are present, let me know.

Thank you,

 

Esteban C
idata
Community Manager
329 Views

Hello igmamama,

 

This is to do a follow up on your case and find out if you still require support for this matter.

 

Thanks,

 

Esteban C
GLai5
Beginner
329 Views

I had the same problem on my 7820x and MSI gaming pro carbon board. FPS would drop markedly in games by more than half and there would be terrible stuttering. CPU usage and GPU usage would be very low while this was happening. Disabling turbo boost 3.0 through the intel utility fixes the problem immediately. Enabling causes the stutter to reappear.

Mvand4
Novice
329 Views

I want to put out a solution to another post here started by /message/496524# 496524 Piotr_K) about his unstable 7820x build.

Although it is a different problem to yours, but your stutterning game experience may be caused by the same problem. System instability caused by a too low Vcore setting.

check my post/solution:

/thread/117668?start=30&tstart=0 https://communities.intel.com/thread/117668?start=30&tstart=0

let me know if it worked or not.

idata
Community Manager
329 Views

Hello igmamama

 

I just wanted to check if you had this working as desired or if you have further questions.

 

Thanks,

 

Esteban C
RNeim
Beginner
329 Views

Hi,

I had the same issue, before I did disable the Turbo Boost 3.0. I am not a heavy gamer, so I felt this issue only on two games out of four - Battlefield 1 (felt a bit of stutter) and Mafia 3 (running it @1440p mostly it was around 90 FPS everything maxed out, but once in few seconds (3 - 6 s) there were massive FPS drops - to 50, 30 and sometimes even 10 FPS's that was creating a very noticeable stuttering). On the other hand Doom was running fine.

My PC specs:

CPU: Intel® Core™ i7-7820X (default - not overclocked)

MOBO: ASUS Prime X299-Deluxe LGA 2066 Intel X299

RAM: 32GB G.SKILL TridentZ RGB - 3200 MHz

VIDEO: ASUS ROG Strix GeForce GTX 1080 Ti

CPU Cooling: Hydro Series™ H110i GT 280mm Extreme Performance

PSU: Corsair AX860i

BIOS: Version 0802

As mentioned above, after disabling Turbo Boost 3.0 the problem was gone.

So my question is what is the root cause of this issue and why it is not addressed on so many manufacturers devices??! Is this a BIOS problem - but then the question why this problem is common not only for ASUS mobos, but also seen comments related to MSI?

If this is something from Intel, then again why this is not investigated properly and sorted out? The oldest comments I've seen involves even the previous platform X99 (https://forums.aida64.com/topic/3643-aida64-with-logitech-g15-support-sttutering-game-asus-x99-delux... https://forums.aida64.com/topic/3643-aida64-with-logitech-g15-support-sttutering-game-asus-x99-delux...), so this is something that is already having some history and is not introduced recently, e.g. with only X299 platform?

Thanks in advance,

KR,

Rihards

idata
Community Manager
329 Views

Hello all,

I would like to let you know that from our end, an internal investigation has shown that this is a bug with the games code. For more information visit: /thread/117883 https://communities.intel.com/thread/117883

Regards,

Amy C.

RKeve
Beginner
329 Views

This problem is still the case with BF4, BF1, and several other games. If this was a bug, why isn't it still fixed after almost 1 year time?

Today i spent some time dealing with this. When you disabled Intel Boost Max 3.0 Technology program in system tray everything works fine. When enabled hicks up now and then in game, resulting in bad frame rate or stutters.

Either our workaround is disable your program? Or fix it in the program?

Intel I7 7820X @ 4.7ghz

Asus Rampage VI Extreme mainboard

Corsair Crystal 570x Mirror Black Case

Corsair H150i Pro Liquid Cooler

32GB DDR4 Corsair Vengance RGG

Asus Rog Strix GTX1080TI OC 11GB

Samsung M.2 960 Pro 512GB

Corsair AX1200i PSU

idata
Community Manager
329 Views

Hello Oxize

 

 

Thank you for posting in the Intel® community.

 

 

I would like to verify if you have tried the workaround steps provided by Amy on the link: /thread/117883 https://communities.intel.com/thread/117883.

 

 

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Run the Intel® Processor Diagnostic Tool (https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool) save the report on your desktop and attach it to the thread.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

idata
Community Manager
329 Views

Hello Oxize

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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