7980xe stuck at 1.2ghz

[OutermostJeff]

I have been stuck at 1.2 for a few days, I have updated bios and all the usual stuff, does anyone have any ideas out of the ordinary I can try? 

[DeividA_Intel]

Hello OutermostJeff,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Core™ i9-7980XE Extreme Edition Processor.   

In order to better assist you, please provide the following:  

1. Is this issue recent?

2. Was the frequency correct before?

3. Have you loaded the BIOS settings to default?

4. Have you replaced the thermal paste recently?

5. What is the brand and model name of your motherboard?

6. Have you reported this behavior to the motherboard manufacturer?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[OutermostJeff]

issue is brand new

it was correct before 

I have loaded bios to default

I have a brand new motherboard and new paste on it with a fresh install of win10home

its an Alienware area 51 R5 prebuilt

I have reported this issue to Alienware and they have no idea what to do after all the steps we went through to troubleshoot it, nothing worked

the issue started after I did a fresh install of the dell windows 10 media creation tool, then I tried to do a normal one and it was still happening, stress tests don't force it above 1.2 nothing does

[OutermostJeff]

I posted here instead of a reply to you, my fault, idk how to delete this reply. lol

[DeividA_Intel]

Hello OutermostJeff, 

In order to continue further, please provide the report from the Intel® System Support Utility (Intel® SSU).

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Also, let me know if you revert any power options in Windows that you changed from the default settings.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[OutermostJeff]

its still set to high performance idk what I'm looking at here so hopefully this helps you, to help me lol

[DeividA_Intel]

Hello OutermostJeff, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello OutermostJeff,

Thanks for your patience. I am still investigating the behavior of your processor and to proceed further I would like you to confirm the following information:

1. To confirm, have you changed the CPU frequency from the BIOS setting?
2. Is Turbo Boost activated?
3. Have you tried to use install Windows 10 (clean install) with another tool?
4. Run and send the report from the Intel® Processor Diagnostic Tool:
- https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html
5. Run and send some pictures from the Intel® Extreme Tuning Utility (Intel® XTU):
- https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html

Regards,
Deivid A.
Intel Customer Support Technician

[DeividA_Intel]

Hello OutermostJeff,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello OutermostJeff,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

I recommend you check this issue with Dell since this is a pre-build and they may have some specific settings on their BIOS that can help with the problem.

Regards,  

Deivid A.  

Intel Customer Support Technician