ASUS Z170 Gaming Pro and i5 6600 IOCAgent Error with BSODs

[GGeor13]

The BSODs started appearing like a month ago but have increased in frequency ever since. At first BSOD happened when a game was played and I opened a browser. I tried reinstalling all the drivers, today I installed a fresh Windows 10, bit the BSODs are even more frequent.

The errors in eventvwr I believe are causing it are as follows:

2017-09-27 18:16:52,662 [7] ERROR ProviderManager.SecurepayBcaProvisioner - Exception during BCA-SGX provisioning

System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.

at Intel.Pabe.Factor.SgxProvider.AbortProvision(SgxProvider* , UInt32 )

at BCAXInterface.SgxProvider.Provision(String provisionUrl, String providerUrl)

at ProviderManager.SecurepayBcaProvisioner.<>c__DisplayClass16_0.b__0()

BSOD:

==================================================

Dump File : 092717-6875-01.dmp

Crash Time : 27-Sep-17 6:15:12 PM

Bug Check String : MACHINE_CHECK_EXCEPTION

Bug Check Code : 0x0000009c

Parameter 1 : 00000000`00000000

Parameter 2 : fffff802`cc71cba0

Parameter 3 : 00000000`00000000

Parameter 4 : 00000000`00000000

Caused By Driver : hal.dll

Caused By Address : hal.dll+39b9d

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+16bfd0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\092717-6875-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 15063

Dump File Size : 361,228

Dump File Time : 27-Sep-17 6:16:32 PM

==================================================

I reinstalled the recommended chipset from Intel's website, running the SetupChipset.exe, but it does not help. I reinstalled all the drivers I found on Asus' website as well.

What can be the cause? Is it the CPU?

[idata]

Hello KaiserKobayashi,

Thank you for joining the Processors Community. I am sorry to hear you are having blue screen issues.

I would like to request more information regarding your system configuration in order to address this matter in the most accurate way, please see below:

• Do you see any error message while the BSOD happens?
• What is the RAM brand and model you are using?
• What is your BIOS version?
• What specific drivers did you install from ASUS site?

Regards,

Amy C.

[GGeor13]

Hello. Please see below

BSOD message is quoted in he first post

BIOS: 3401

RAM currently:

16GB (2x8GB) DDR4 3200MHz, Corsair Vengeance LPX CMK16GX4M2B3200C16, 1.2V

Replaced my old one - HyperX Fury Black 8GB, DDR4, 2133MHz,

It is highly unlikely to be the RAM.

Second time I did not install any drivers but let W10 update them.

What I noticed is that the BSOD happens only when I run Google Chrome. When I use other browsers, the BSOD hasn't shown up yet.

is it possible to be some kind of incompatibility between the drivers and Chrome?

[idata]

/thread/118304 KaiserKobayashi, thank you for that information.

It could be a matter related to drivers, so let's try address it by updating some components:

Chipset driver: http://dlcdnet.asus.com/pub/ASUS/misc/utils/Intel_Management_Engine_Interface_Consumer_11601032.zip?_ga=2.89056283.1686393047.1507050741-1591972974.1464359624 http://dlcdnet.asus.com/pub/ASUS/misc/utils/Intel_Management_Engine_Interface_Consumer_11601032.zip?_ga=2.89056283.16863…

VGA driver: http://dlcdnet.asus.com/pub/ASUS/misc/vga/Intel_Graphics_Accelerator_Driver_win64.zip?_ga=2.56438699.1686393047.1507050741-1591972974.1464359624 http://dlcdnet.asus.com/pub/ASUS/misc/vga/Intel_Graphics_Accelerator_Driver_win64.zip?_ga=2.56438699.1686393047.15070507…

Please let me know how it goes.

Regards,

Amy C.

[n_scott_pearson]

Did this issue occur before you changed the DIMMs? If not, then it most-certainly could still be the DIMMs that are responsible. First of all, don't automatically associate good with new; I have seen plenty of bad DIMMs right out of the shrink wrap. Secondly, going up to 3200MHz is a significant jump in memory bus speed and fraught with potential issues -- most motherboards are not truly designed to support memory this fast; noise on the bus can become an issue and cause all sorts of strange behaviour.

Just saying,

...S

[GGeor13]

It runs at lower rate.

I've run tests like p95 and the RAM seems to be ok.

At this point I will just download the drivera recommend above and monitor for a couple of more days. Will run a Chrome instance again and see what happens.

It is very odd to me that BSOD is triggered only by that particular application. I've ran a few instances of a game at max settings and none of that triggers the error.

Thanks for the suggestions!

[n_scott_pearson]

Not necessarily odd. If there is a bad area in the RAM but you never actually use this area, then you won't see a problem. If the use of Chrome pushes the memory usage into this area, then bingo, issues surface. Your best bet (though still not infallible) is to run something like MemTest86+ for a few days and see what it says.

...S

[GGeor13]

Hi again,

I ran memtest a few times for a couple of hours. 0 errors.

Today another BSOD happened after around 10 days of stability. At this point I can rule Chrome out, since it happened while I was just browsing with Opera. Nothing else that can be resources hungry was running.

Here is the same error:

==================================================

Dump File : 100917-5828-01.dmp

Crash Time : 9.10.2017 г. 17:37:09

Bug Check String : MACHINE_CHECK_EXCEPTION

Bug Check Code : 0x0000009c

Parameter 1 : 00000000`00000000

Parameter 2 : fffff802`9104eba0

Parameter 3 : 00000000`00000000

Parameter 4 : 00000000`00000000

Caused By Driver : hal.dll

Caused By Address : hal.dll+39b9d

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+16c580

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\100917-5828-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 15063

Dump File Size : 360 876

Dump File Time : 9.10.2017 г. 17:38:25

==================================================

At this point I see nothing faulty apart from possible CPU defect or faulty drivers. And I have no idea which ones are the right drivers.

Last attempt (before smashing the Mb and the components to pieces ) would be to install again the drivers suggested here, if they are not installed already:

Are we certain Intel management Engine is not faulty? I've read on Ausus forums that it is to be blamed for some BSOD by other users with that MB model.

[n_scott_pearson]

MemTest? You mean the one included with Windows? It is utterly useless and proves nothing. You need to run a more-sophisticated tool like MemTest86+.

[GGeor13]

Yep. I used the very same tool. 3 6-hour tests

[n_scott_pearson]

You should be using the latest available drivers on the Asus support page for your board/system.

[GGeor13]

This hasn't helped so far/ I will try to ask on their forums as well, but for all w know, their latest drivers might be faulty and incompatible with that BIOS. I maybe need to find and downgrade to a previous version.

[idata]

/thread/118304 KaiserKobayashi,

If you need further assistance let us know.

Regards,

Amy C.