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Access violation error i5-13400f

Fromage
Beginner
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Hi, I've been struggeling with some "Access Violation error" recently. At first I though it was a RAM issue but I've test them, switch to my previous one and I keep getting the error. While doing some research I've found that there are some 13th and 14th that have the same problem.

Following the recommandation, I've updated my bios to the latest release but the problem remain.

The crash happens mostly on World of Warcraft at random occasion.

 

Here's my configuration:

  • CPU: 13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
  • GPU: RTX 3060ti
  • Motherboard: Gigabyte b660 gaming x ddr4
  • Ram: Corsair 32GB KIT DDR4 3600MHz CL16

The log I'm getting after the crash:

 


Exception: ACCESS_VIOLATION - The instruction at "0x00007ff75986b15d" referenced memory at "0x0000023f1e44f580".
The memory could not be "written".
ProcessID: 9492
ThreadID: 17208

 

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pressed_for_time
Valued Contributor II
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I note that the crash file you attached includes this section

Streaming diagnostics (Errors):
----------------------------------------
Invalid span[183382, 16384] requested for key: 383bf7e0e82e668c1700000000000000. FileSize: 183382
Invalid read offset requested for file 383bf7e0e82e668c1700000000000000. Offset: 183382 FileSize: 183382
Failed to decrypt data: encryption key id 87954ec1f9e046de was not found
Missing decryption key for file: b14a7a2e403ea60b7c00000000000000.
Failed to decrypt data: encryption key id 87954ec1f9e046de was not found
Decode failed for span read. Span: { 0, 37726 }, E-Key: b14a7a2e403ea60b7c00000000000000

This should be reported to World of Warcraft technical support since the ACCESS_VIOLATION error may be connected to it.

 

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