Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
12764 Discussions

Alder Lake S Platform Intel® IO Margin Tool

kl_chu
Beginner
2,075 Views

Hi all,

We are using IO Margin Tool for PCIe signal measurement. It works on PEG interfance, but fails on PCIe-PCH interface.

 

The debug information is

• Platform Name/SKU

Processor: 12th Gen Intel(R) Core(TM) i7-12700K

BaseBoard: ASUS ROG MAXIMUS Z690 HERO

BIOS: American Megatrends Inc. 1403, 3/30/2022

 

• Tool version number
ADL_S_IOMT_1_0_26_PV_Release

 

• Share “msinfo32” file listing the OS and other driver information.

• Installation log 

• Result File logs 

• Intel PSS log

Please see attached files.


• In case you see detecting issues, send these additional log.

No such logs.

 

Thanks for the help.

0 Kudos
15 Replies
Alberto_R_Intel
Moderator
2,052 Views

kl_chu, Thank you for posting in the Intel® Communities Support.

 

In reference to this scenario, we will do further research on this matter to try to provide the most accurate assistance and a possible solution for this problem or, to point you in the right direction for technical support. As soon as I get any updates I will post all the details on this thread.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

kl_chu
Beginner
2,045 Views

Hi Albert,

 

Thanks for your reply.

We tested on GIGABYTE Z690 AERO D motherboard, the PCIe-PCH interface worked well. (The PCIe slot conforms to PCIe 3.0 standard)

Compare with ASUS ROG MAXIMUS Z690 HERO motherboard, the PCIe slot conforms to PCIe 4.0 standard.

Maybe the problem is about the Z690 at PCIe 4.0 ? Hope this information can help.

 

BTW, the endpoint device conforms to PCIe 4.0 standard.

Looking forward to your response.

 

Best Regards,

KL

Alberto_R_Intel
Moderator
1,984 Views

Hi kl_chu, You are very welcome, thank you very much for providing those details.


"Maybe the problem is about the Z690 at PCIe 4.0 ?", yes, it could be related to that fact. Still, while we are currently working on this matter, we just wanted to confirm, where did you download the Intel® IO Margin Tool from?


Regards,

Albert R.


Intel Customer Support Technician


kl_chu
Beginner
1,971 Views

Hi Albert,

 

We downloaded the Intel® IO Margin Tool from this link (Software Kit Details (intel.com)).

 

Best Regards,

KL

 

Alberto_R_Intel
Moderator
1,957 Views

Hi kl_chu, Thank you very much for confirming that information.


We will continue with our research on this topic, as soon as I get more details, I will post all of them on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,920 Views

Hi kl_chu, I just received an update on this matter.


In order to gather the information you are looking for and for further technical support on this matter, please visit, sing-in, and submit your inquiry on our Intel® Developer Zone site, in there you will receive further peer to peer assistance on this subject:

https://www.intel.com/content/www/us/en/forms/developer/standard-registration.html


Regards,

Albert R.


Intel Customer Support Technician


kl_chu
Beginner
1,914 Views

Hi Albert,

 

I have registered on Intel® Developer Zone site, is the following flow correct?

 "Get Help" -> "Contact Support" -> "Support for Intel Programs" -> "Developer Zone" -> "Submit Service Request"

Please help to provide the link or flow if it's not correct, thank you.

 

Best Regards,

KL

Alberto_R_Intel
Moderator
1,900 Views

Hi kl_chu, Thank you very much for providing those updates.


Yes, you are right, that is the correct flow. Still, if there are any problems, please let us know.


Regards,

Albert R.


Intel Customer Support Technician


vineethahegde
Employee
1,756 Views

Hi,

Can you please let us know whether the PCIe-PCH interface are you able to see any device connected. If Yes please make sure that the device status is in L0 state. Please share the screenshot of the PCIe-PCH interface.

Also check whether device getting detected at PCIe-CPU interface in the IOMT tool. 

If issue still exists, Please share the Port number where the device connected and details of the device used.

 

Regards,

Vineeth

kl_chu
Beginner
1,741 Views

Hi Vineeth,

 

Please see the attached file, thank you for the help.

 

Best Regards,

KL

vineethahegde
Employee
1,676 Views

Hi KL,

Based on the image shared there are devices detected at the Port2, 4, 5, 17, 21. Can you please let me know at which port you are trying to margin the device on PCIe-PCH.  Also please make sure that the device should be at the L0 state. also let us know the details or part number for the device connected.

Regards,

Vineeth

kl_chu
Beginner
1,662 Views

Hi Vineeth,

 

We would like to margin the PCIe 4.0 device (Micron 5414), it's on port 21 and L0 state.

Please see the previous images, thank you.

 

Best Regards,

KL

vineethahegde
Employee
1,648 Views

Hi KL,

Can you also share the screenshot of the error occurs while executing the test.

Regards,

Vineeth

kl_chu
Beginner
1,638 Views

Hi Vineeth,

 

I have attached the screenshot and result log, thank you.

 

Best Regards,

KL

vineethahegde
Employee
1,277 Views

Hi KL,

Sorry for the late reply.

The issue looks like you are running IOMT test on the Production system. IOMT tool cannot be executed in the production system. It is available to use only in the Pre-production systems.

Regards,

Vineeth

Reply