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BSOD 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

Eddielopes
Beginner
400 Views

hello,

I am having some BSOD and upon analyzing the dmp files this is what I have found. Seems to be related to the Processor. Any ideas on what I can do here?

PROCESS_NAME: System

STACK_TEXT:
ffff9301`0f7bf388 fffff807`4adb5cdc : 00000000`00000124 00000000`00000010 ffff8203`d466c028 ffff8203`ba42109c : nt!KeBugCheckEx
ffff9301`0f7bf390 fffff807`4adb6839 : ffff8203`be436910 ffff8203`be436910 ffff8203`ba421070 ffff8203`d7969128 : nt!WheaReportHwError+0x3ec
ffff9301`0f7bf470 fffff807`4adb6955 : 00000000`00000000 00000000`00000062 ffff8203`be436910 00000000`00000000 : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9
ffff9301`0f7bf4a0 fffff807`4d392365 : 00000000`00000000 ffff9301`0f7bf6c0 ffff8203`ba4891a0 fffff807`4d37b9c4 : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5
ffff9301`0f7bf500 fffff807`4d38b7f0 : 00000000`00000000 ffff8203`ba4891a0 ffff8203`ba5281a0 fffff807`4aaed0ab : storport!StorpWheaReportError+0x9d
ffff9301`0f7bf590 fffff807`4d371f6c : 00000000`00000000 00000000`00000000 00000000`00000000 ffff8203`ba47a020 : storport!StorpMarkDeviceFailed+0x358
ffff9301`0f7bf820 fffff807`4d32a00d : 00000000`00000400 ffff8203`ba47a020 00000000`00000000 00000000`00000000 : storport!StorPortNotification+0x1487c
ffff9301`0f7bf8f0 fffff807`4d32d192 : ffff8203`c1000002 00000000`00000000 ffff8203`ba47a020 00000000`00000003 : stornvme!ControllerReset+0x1a1
ffff9301`0f7bf970 fffff807`4d32c10f : ffff8203`ba47a020 ffff8203`ba489050 ffff8203`c9c622a0 00000000`00000000 : stornvme!NVMeControllerReset+0x10a
ffff9301`0f7bf9a0 fffff807`4d388f41 : ffff8203`c9c622a0 ffff8203`ba489050 00000000`00000000 fffff807`4aab8907 : stornvme!NVMeControllerAsyncResetWorker+0x3f
ffff9301`0f7bf9d0 fffff807`4aa74995 : ffff8203`d5c27660 00000000`00000000 00000000`00000000 fffff807`4ccbc5c0 : storport!StorPortWorkItemRoutine+0x41
ffff9301`0f7bfa00 fffff807`4aab8515 : ffff8203`cf044040 ffff8203`cf044040 fffff807`4aa74860 00000000`00000000 : nt!IopProcessWorkItem+0x135
ffff9301`0f7bfa70 fffff807`4ab55875 : ffff8203`cf044040 00000000`00000080 ffff8203`b6e7e040 00000000`00000000 : nt!ExpWorkerThread+0x105
ffff9301`0f7bfb10 fffff807`4abfe578 : ffffdf01`74140180 ffff8203`cf044040 fffff807`4ab55820 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffff9301`0f7bfb60 00000000`00000000 : ffff9301`0f7c0000 ffff9301`0f7b9000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {37af9407-4a3e-0b08-acdd-dadffdc34c3c}

 

0 Kudos
3 Replies
Alberto_R_Intel
Moderator
382 Views

Eddielopes, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Does the problem happen at home or in the work environment?

Normally, when you get a BSOD you will also see an error code, by any chance could you provide that error code?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
349 Views

Hello Eddielopes, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
324 Views

Hello Eddielopes, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Reply