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Hello, I have a problems with multiple crashes a day with a bugcheck code of 0124. I used windbg to analyze the memory dump and it gives this:
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel.sys
STACK_COMMAND: .process /r /p 0xffffae0d0be92080; .thread 0xffffae0d0bfd9080 ; kb
FAILURE_BUCKET_ID: 0x124_0_GenuineIntel_PROCESSOR_CACHE_IMAGE_GenuineIntel.sys
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {b70a049a-4a17-5749-b5df-df070316ca7d}
Followup: MachineOwner
I have searched this forum but found no answer so I am hoping someone can look at the attached and help me please.
From previous posts I see that the commonly asked for files are the Intel SSU, Intel PDT, dxdiag so I am attaching these
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Hi fjfgjhghjtyuyifgfjhj,
Thank you for posting in the communities!
I'm sorry to hear that your system is giving you trouble. Please supply the information requested below so that we can better assist you and identify the best course of action:
- May I know if the processor is working fine before?
- Are there software or hardware changes before you encounter the issue? Driver updates, windows updates, BIOS updates, etc.
- What are the troubleshooting steps have you taken to try and resolve the issue?
- Have you check your BIOS version if you're already running on the latest BIOS version?
Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing. Your cooperation is invaluable in helping us provide you with the best possible support.
Best regards,
Earl E.
Intel Customer Support Technician
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Hello Earl,
This issue started suddenly a couple of months ago. There were no windows or driver updates prior (I only update manually so that I am aware of new issues afterwards). I have updated windows since and I have checked the drivers and the BIOS are on the latest version. It has taken me all this time to work out how to get the memory dump and analyse it and search for answers on the internet, which is what led me here. There is a similar post on this forum but it was never answered because the person went away. I have provided all the info that was asked for in that post. I am at a dead end now, so I hope you can help me.
Thank you
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Hi fjfgjhghjtyuyifgfjhj,
Thank you for sharing this useful information with us.
I was able to look on the files and logs that you provided to us for further investigation, checking on your CPU model: i7-4770K, it already reached End of Interactive Support.
We deeply apologize for the inconvenience this may have caused you.
You can try to follow our article about BSOD issues below:
- Troubleshooting Tips for Blue Screen Error (BSOD) While Using...
- Blue Screen Error (BSOD) While Using Intel® Processors
You can get suggestions from other community members if the problem continues after attempting the troubleshooting.
if you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Earl E.
Intel Customer Support Technician
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Dear Earl,
I am very disappointed to learn that you are not willing to help me. I have already done all the steps in your linked pages (apart from "test with another processor"... not practical).

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