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BSOD (WHEA_ERROR_RECORD) on i5 13600kf

Wiktor28
Novice
1,393 Views

Hello,

 

About 1 month ago I have built fresh PC and had no issues with it so far. I was running slight undervolt on my 4080 with stock CPU clocks and had no trouble in games like (COD Vanguard, Hogwarts Legacy, Witcher 3) I was gaming for 3 hours and never had BSOD until I installed RDR2. I also get BSOD in prime95 after few minutes, sometimes I can go for as long as 30 minutes then BSOD.

 

I have read a lot of articles regarding this 0x124 and try fixing it but nothing helps. I have everything up to date, updated BIOS, tried disabling XMP, stress tested my components, tested RAM, no OC, temps dont go over 62C in RDR2. I am also using custom 600W PCIe 5.0 12VHPWR so overheating in this area shouldnt be a problem.

 

i5 13600KF

Z690 Aorus Elite DDR4

RTX 4080

4x4 DDR4 Corsair 3000MHz ( I have 2 different sets with different timings but that never caused no trouble on my previous PC)

SN570 2TB

Corsair RMe 850W

 

Please find attached minidump file.

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Jocelyn_Intel
Employee
1,368 Views

Hello, @Wiktor28  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening to your processor, I will gladly assist you here. 

 

  1. Is it possible for you to try another processor or motherboard to see if it is a hardware issue? 
  2. Did you make sure you have installed all OS updates? 
  3. Test your processor and run these Intel validated utilities and attach the reports and screenshots as third-party tools might not be accurate, check on the notes: 

 

Intel® Processor Diagnostic Tool 

Note: As soon as you run it, it will start testing, please attach the complete Screenshot or click on "File", select the "View Results File" option, save and attach the report. 

 

Intel® Extreme Tuning Utility (Intel® XTU) 

Note: Click on "Stress Test" tab and "Start Testing" and then, attach a complete screenshot. 

 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Wiktor28
Novice
1,358 Views

I dont have any other CPU or MOBO that I can use, I bought everything online so can't even return it right now. I have all latest drivers, BIOS and OS updates (running windows 10).

 

I have passed Diagnostic Tool and attached txt file. I got BSOD 10 minutes into stress testing in XTU on stock settings. I have also attached minidump file for that.

 

Yesterday I have installed fresh windows 10 copy, same BSOD happening few minutes in stress testing.

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Wiktor28
Novice
1,313 Views

It looks like my BSOD was fully caused by unstable CPU under load because by default, motherboard was not delivering enough voltage.

Having default BIOS was the cause for all of it, what fixed it is Load-line calibration (LLC). It was set to AUTO - now I have tested it on MEDIUM and it looks like I can run XTU stress test for 2 hours with slight undervolting applied and I have perfectly stable system. Win-win situation.

 

I will contact Gigabyte to look into this, hopefully no more people gets affected by it.

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Jocelyn_Intel
Employee
1,297 Views

Hello, @Wiktor28  

 

Thank you for the information provided and let us know the possible reason for this BSOD. 

 

Do you still need further assistance? As I understand, the issue is solved and you will contact Gigabyte for this issue, but I would like to confirm if you still need our assistance. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

 

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