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Beginner
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BSOD || machine check exception caused by cpu cores

I bought a new PC last month and yesterday when I wanted to close photoshop, my pc froze and I suddenly got a BSOD with the notification machine check exception. After a lot of trail and error I'm now at the point that if I only use 2 cpu cores on the PC, the PC just works, but if I use 3, the PC stays stuck on startup and at 4 I get the error again.

The problem is still not clear, I think because there are too many factors involved.

...

CPU temp is 37

MB temp is 40

MB: msi z270 M3

Processor: I5 7600K

Ram: corsair ddr4 vengeance lpx 2x8gb 3000 c15

PS: 700ww

GC: GTX 1070 Jetstream (factory OC)

...

I've tried With 1 memory to test all slots, All components removed, Bios to update Reset bios to default settings Volts on the cpu to increase and then activate 1 core and then 2 cores (same results) Windows reinstallation Ram tested and got a good result. Deleted all hdds / ssds (do not have CD / DVD) Fixed boost on / off

I'm now ragged and do not know what to do

Http: //www.tomshardware.c...hine-check-exception.html

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Community Manager
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Hello Salmansul,

 

 

Thank you for contacting the Intel community.

 

 

I'm sorry for the bad experience with this unit. Was this system overclock? If so, try to run the system under the processor specification, you should run it at 2133/2400 @ 1.35V

 

 

If you have XMP mode enabled in the BIOS try disabling XMP and then see if the problem persists.

 

 

 

Please let me know.

 

 

 

Regards,

 

 

 

Ivan.

 

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Beginner
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I've already tried those solutions, with no avail.

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Highlighted
Community Manager
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I'm sorry if the problem persists, usually when issues like this happen is when the system was OC at some point, we understand that this is a k processor which is unlock but a processor will be unstable sooner or later after a system is overclock.

 

 

If the system was not overclocked, you can try with a BIOS update for your motherboard if there is any new BIOS version available at the MSI website, you can try here:

 

https://www.msi.com/Motherboard/support/Z270-GAMING-M3.html# down-bios https://www.msi.com/Motherboard/support/Z270-GAMING-M3.html# down-bios

 

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

If the problem persists you can try to get a replacement for the unit since this processor offers three years warranty. You can get a warranty request here:

 

http://www.intel.com/content/www/us/en/support/contact-support.html# @2 http://www.intel.com/content/www/us/en/support/contact-support.html# @2

 

You can use the online service request or you can do chat for quicker response.

 

 

 

Best regards,

 

 

 

Ivan U.

 

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Community Manager
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Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan.
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Beginner
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Hi,

I've sent the product back to the retailer, whom stated that the cpu is defect. I did not OC it.

Regards,

Salman

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Community Manager
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Thank you for the information and I hope with the replacement the issue can be resolve.

 

 

I will appreciate if you could let me know how it goes.

 

 

 

Best wishes,

 

 

 

Ivan U.

 

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