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Beginner
963 Views

BSOD on Celeron processor

Hello,

I'm having problems with NEC PCs with Celeron processors.

https://www.nec-display-solutions.com/p/download/cp/Products/Options/Options/CurrentOptions/Shared/S... https://www.nec-display-solutions.com/p/download/cp/Products/Options/Options/CurrentOptions/Shared/S...

They are creating BSODs every once and a while. As I cannot analyze small and Kernel memory dumps, I was hoping maybe you can help me, analyze them and point me to a root of a problem. I have uploaded the dumps on Dropbox and I'm sharing the links.

https://www.dropbox.com/s/vnffthz9xd3fwqc/122516-19827-01.dmp?dl=0 https://www.dropbox.com/s/vnffthz9xd3fwqc/122516-19827-01.dmp?dl=0

https://www.dropbox.com/s/it2ntnhgbzrqofu/MEMORY.DMP?dl=0 https://www.dropbox.com/s/it2ntnhgbzrqofu/MEMORY.DMP?dl=0

Any help is appreciated.

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7 Replies
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Community Manager
18 Views

Hello toto_riina,

How many PC's do you have?

What kind of BSOD do you have? Do you see any error message?

What operating system are you using?

Did they work before?

Do you know what could be triggering the BSOD? Maybe a hardware change or recent software installation.

Have you contacted your computer manufacturer in regard to this issue?

Regards,

Amy.

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Beginner
18 Views

Hi Amy,

there are 15 PCs which encountered BSODs. Total number of PCs is 90.

I'm attaching one BSOD error message.

OS is Win7 Embedded.

PCs are working ok and then suddenly BSOD occurs. BSOD occurred once or twice on each of them.

There were no sw/hw changes.

I hoped that full memory dump would point us to a root cause of BSODs.

I've contacted the manufacturer and they don't have any clue what's the reason of these BSODs.

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Community Manager
18 Views

Could you please check for the BSOD error message you attached? I am not able to find it in the thread.

Regards,

Amy.

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Beginner
18 Views

Here it is.

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Community Manager
18 Views

I believe this link should help; http://www.sevenforums.com/bsod-help-support/300480-windows-7-blue-screen-0x0000009c-machine-check-e... Windows 7 Blue Screen 0x0000009c MACHINE CHECK EXCEPTION - Windows 7 Help Forums. On that link you will see that this error message could be related to a hardware issue, and it seems like the issue on that link was solved with a replacement. Try checking the suggestions mentioned there, and let me know it goes.

Regards,

Amy.

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Beginner
18 Views

Thanks for this but I hoped somebody can analyze these dumps and get some info from them. I've already exhausted forum information...

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Highlighted
Community Manager
18 Views

The BSOD you encounter in your PCs seems to be related to a hardware issue, my recommendation is that you should take this to the computer manufacturer, and inform Microsoft about this BSOD since this is also related to the operating system installed. I would like to encourage the community here to join in, and share their experiences, in case someone has a workaround or any feedback please join the thread.

Regards,

Amy.

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