Black screen with no response while playing game on i7-12700KF

[Johnnei]

Hi!

I have purchased a new i7-12700KF recently. While I was playing Microsoft Flight Simulator, the screen went black with no response ramdomly multiple times. I have checked for the .dmp file: 

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffff9805692ce150, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1656

    Key  : Analysis.Elapsed.mSec
    Value: 1657

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 358

    Key  : Analysis.Init.Elapsed.mSec
    Value: 6181

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 82

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Bugcheck.Code.TargetModel
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 18

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}


BUGCHECK_CODE:  124

BUGCHECK_P1: 7

BUGCHECK_P2: ffff9805692ce150

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  WHEA-20240411-0328.dmp

DUMP_FILE_ATTRIBUTES: 0x18
  Kernel Generated Triage Dump
  Live Generated Dump

PROCESS_NAME:  smss.exe

STACK_TEXT:  
fffff486`6ab470d0 fffff803`2e16119f     : ffff9805`692ce130 00000000`00000000 ffff9805`692ce150 00000000`00000022 : nt!LkmdTelCreateReport+0x139
fffff486`6ab47610 fffff803`2e161096     : ffff9805`692ce130 fffff803`00000000 00000084`00000000 00000084`67e7fb20 : nt!WheapReportLiveDump+0x7b
fffff486`6ab47650 fffff803`2dfd473d     : 00000000`00000001 fffff486`6ab47ac0 00000084`67e7fb20 00000000`00000288 : nt!WheapReportDeferredLiveDumps+0x7a
fffff486`6ab47680 fffff803`2de88937     : 00000000`00000000 ffff9805`6e5dd6b0 00000000`00000103 00000000`00000000 : nt!WheaCrashDumpInitializationComplete+0x59
fffff486`6ab476b0 fffff803`2dc11575     : ffff9805`702d0000 ffff9805`70210820 fffff486`6ab47ac0 ffff9805`00000000 : nt!NtSetSystemInformation+0x1f7
fffff486`6ab47a40 00007fff`ed190554     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000084`67e7fac8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`ed190554


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup:     MachineOwner

I assumed that might be some problem with the new CPU but I do not know what actually caused the problem. Hope someone may help me. thx!

Computer Spec: 

Gigabyte Z790 GAMING X AX

Intel Core i7-12700KF

Corsair VENGEANCE® RGB 32GB (2x16GB) DDR5 DRAM 6000MT/s CL36

AORUS Radeon™ RX 5700 XT 8G

WD_BLACK SN750 NVMe™ SSD

Corsair RM Series™ RM750

[RamyerM_Intel]

Hello Johnnei, 

Thank you for posting in the communities. Kindly please share with us your SSU log so we can further diagnose this issue for you. Additionally, when the black screen occurred, is the audio still playing? kindly also please provide a short description on the display configuration that you are using on your system. I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician 

[Johnnei]

Thank you for your reply!

I have contacted with the motherboard manufacturer, and they said that the problem might be caused by the motherboard. They recommended me to return the motherboard by RMA, and I just shipped it yesterday. 

I am sorry if this bothers you and wish you have a nice day. 

[RamyerM_Intel]

Hello Johnnei,

No need for apologies. Since you have already contacted the OEM and it has been confirmed to be a faulty motherboard, we will proceed in closing this case. Should you need further assistance in the future, feel free to create a new post and we will be there to assist you.

We wish you the best!

Ramyer M.
Intel Customer Support Technician