Bom dia! Nao consigo fazer a verredura do meu sistema com o suport assistent, aparece a seguinte mensagem todas as vezes que tento: Opa! Alguma coisa deu errado durante a varredura. Tente novamente ou veja as perguntas frequentes para obter ajuda.

[AlHill]

Clear your browser cache.

What OS are you using? If Windows 10, are you using version 1903?

What browser are you using?

Is this a laptop or desktop?

Doc

[DBene11]

System Information

------------------

   Time of this report: 9/14/2019, 18:56:21

       Machine name: DESKTOP-TH2OBB8

     Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.170913-1848)

         Language: Portuguese (Regional Setting: Portuguese)

   System Manufacturer: To be filled by O.E.M.

       System Model: A14CT

           BIOS: BIOS Date: 03/27/12 11:07:23 Ver: 04.06.05

        Processor: Intel(R) Atom(TM) CPU D2500  @ 1.86GHz (2 CPUs), ~1.9GHz

          Memory: 2048MB RAM

   Available OS Memory: 2036MB RAM

        Page File: 1898MB used, 777MB available

       Windows Dir: C:\WINDOWS

     DirectX Version: 11.2

   DX Setup Parameters: Not found

     User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

     DWM DPI Scaling: Disabled

         Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

      DxDiag Version: 10.00.10586.0000 64bit Unicode

[AlHill · Accepted solution]

You are on Windows 10, version 1511, from November 2015.

Update to version 1903: https://www.microsoft.com/en-us/software-download/windows10

Also, your (cedarview) processor and graphics are not supported on Windows 10:

https://ark.intel.com/content/www/us/en/ark/products/59682/intel-atom-processor-d2500-1m-cache-1-86-ghz.html

https://www.intel.com/content/www/us/en/support/articles/000006105/processors.html

If you are looking for the Intel Driver and Support Assistant (IDSA) to help you with driver updates, you will be unsuccessful.

There are no drivers for windows 10. What drivers there are can be found under "downloads and software" on this link:

https://ark.intel.com/content/www/us/en/ark/products/59682/intel-atom-processor-d2500-1m-cache-1-86-ghz.html

Doc

[DBene11]

Já apaguei o cache do browser mas o problema persiste

[AlHill]

upgrade to 1903 as I told you. Then, try again. However, it will really not matter.

Doc

[DBene11]

desatualizar o windows para a versão 7 seria melhor para o meu computador?

[AlHill]

I doubt it. The best thing for you to consider is getting a new or newer system that is supported on Windows 10.

Doc