Brand String fail test. I tested the cpu and the program gave me a brand string fail. My computer does not recognize the CPU. Please Help me I think the model is E5-2680 V4 . Because it has 14 cores 28 threads

[SahilFarajov]

Brand String fail test. I tested the cpu and the program gave me a brand string fail. My computer does not recognize the CPU. Please Help me 

I think the model is E5-2680 V4 . Because it has 14 cores 28 threads 

[AlHill]

Does your motherboard BIOS actually SUPPORT the E5-2680 V4?

Doc

[SahilFarajov]

Yes. MY motherboard model is MSI X99A GODLIKE GAMIING This motherboard designed for cpu-s

[Emeth_O_Intel]

Hello SahilFarajov,

Thank you for contacting Intel Xeon Support.

I was reviewing your thread and I would like to ask you the following details:

1. Is the processor a brand new product? It was working before?
2. Does your motherboard have the latest BIOS version comparable with the Intel Xeon Processor?

Also, I would like to verify if your system does not POST or if the application is just providing your the "string fail".

1. Which is the name of the application you have been using to test the processor?

If you are using the Intel PDT, when the Brand String test fails, it is basically that the processor's name was not recognized by the Intel® Processor Diagnostics Tool.

• Please refer to the Intel® Processor Diagnostic Tool User Guide on page 20.

This does not mean that your processor is defective. In order to complete the test on the IPDT go Tools > Stop Testing On Fail > Off.

If you have more questions, do not hesitate and let me know and I will be more than happy to assist you.

Best regards,

Emeth O.

Intel Server Specialist.

[Emeth_O_Intel]

Hello SahilFarajov,

I am following up on your thread in order to check if you have more questions, or if I can help you with something else. If so, please let me know and I will be more than happy to help you.

Best regards,

Emeth O.

Intel Server Specialist.

[Emeth_O_Intel]

Hello SahilFarajov,

I have been following up on your case in order to verify if you still have questions?

I would like to know if you would like to keep this thread open? or If we can proceed with the closing of the thread accordingly. 

Please let us know the outcome in order to proceed with the next step. 

Best regards, 

Emeth O. 

Intel Server Specialist. 

[Emeth_O_Intel]

Hello SahilFarajov,

If you have more questions in the future, please do not hesitate and contact us back and we will be more than happy to assist you.

Best regards,

Have a wonderful day

Emeth O.

Intel Server Specialist.

[Emeth_O_Intel]

Hello SahilFarajov,

I have been following up your thread, moreover, I have not seen any activity on this thread.

I am going to proceed and mark this thread as close. If you have more questions in the future do not hesitate and let us know and we will be more than happy to assist you.

Best regards,

Emeth O.

Intel Server Specialist.

[SahilFarajov]

my computer still does not identify the CPU. Help me with this. I just tested with benchmark, the test failed because it didn't identify the CPU. Only Aida64 defines the CPU. Help me with this, what should I do. There is no problem in the socket and CPU

[Emeth_O_Intel]

Hello SahilFarajov,

Could you please so kind and provide us the brand-name and model of your motherboard?

Also, I would like to know where did you get the processor? It is a brand new processor or it was part or a previous system?

Please let me know those details in order to proceed with the next step.

Best regards,

Emeth O.

Intel Server Specialist.

[SahilFarajov]

My motherboard name is MSI X99A GODLIKE GAMING i bought CPU in Ebay online shopping. it was part or a previous system

[Emeth_O_Intel]

Hello SahilFarajov,

By any chance, have you tried to check the system information from the BIOS of the Motherboard?

Are you trying to identify the specific model of the processor? or to test the processor?

Please let me know the information in order to proceed with the next step.

Best regards,

Emeth O.

Intel Server Specialist.

[SahilFarajov]

[image: image.png] [image: image.png] can you understand me ? my system couldn't identify my cpu . but AIDA 64 identify CPU. i can not understand this problem. some things don't work right for that

[Emeth_O_Intel]

Hello SahilFarajov,

Please provide us a picture of your processor in order to verify with the markings the specific model of the processor.

I will be waiting for your outcome in order to proceed with the next step.

Best regards,

Emeth O.

Intel Server Specialist.

[Emeth_O_Intel]

Hello SahilFarajov,

Also, I would like to suggest you run the following software: Intel® System Support Utility for Windows*,

and extract the information from your system in order to gather more details about it.

Please share with us the details in order to take a deep look at the information and provide you the most accurate solution.

Best regards,

Emeth O.

Intel Server Specialist.

[Emeth_O_Intel]

Hello SahilFarajov,

I am following up on your thread in order to verify if you still have the issue or if I can help you with something else. If so, please do not hesitate and let me know and I will be more than happy to assist you.

Best regards,

Emeth O.

Intel Server Specialist.

[SahilFarajov]

Okay. take pls my pc information with Intel Status tools

[Emeth_O_Intel]

Hello SahilFarajov,

Sorry, I did not get the SSU information.

Could you please provide us the file again?

Best regards,

Emeth O.

Intel Server Specialist.

[Emeth_O_Intel]

Hello SahilFarajov,

I am following up on your thread in order to verify if you still have some questions about your system. If so, please do not hesitate and let me know.

Have a nice week.

Best regards,

Emeth O.

Intel Server Specialist.

[SahilFarajov]

I have same problem in yet

[Emeth_O_Intel]

Hello SahilFarajov,

By any chance, do you have the SSU File requested in the previous interactions?

In order to proceed with the next step and take a deep look at your system.

Best regards,

Emeth O.