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Broken pins?

Dapi
Beginner
613 Views

Hello,

Today I bought a brand-new i5-12400 processor. Unfortunately, pins appear to be broken - on several of them the gilding appears to be damaged.
Can you please tell me if I can install this processor and it will run at full performance?

Best regards, Darek

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Jean_Intel
Employee
588 Views

Hello Dapi,


Thank you for posting on the Intel️® communities.  


Acknowledge that damage to the product indicates the product changed from its originally shipped condition. Tampering with the product violates the Three Year Limited Warranty for Intel® Boxed Processors. If you want more information about this, please refer to the following article:

https://www.intel.com/content/www/us/en/support/articles/000007223/processors.html


Since you mentioned that the processor was bought recently, we recommend checking with your place of purchase for a replacement since the processor may not run at its full potential.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
570 Views

Hello Dapi,


I hope you are doing fine.

 

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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