Broken pins?

[Dapi]

Hello,

Today I bought a brand-new i5-12400 processor. Unfortunately, pins appear to be broken - on several of them the gilding appears to be damaged.
Can you please tell me if I can install this processor and it will run at full performance?

Best regards, Darek

[Jean_Intel]

Hello Dapi,

Thank you for posting on the Intel️® communities.  

Acknowledge that damage to the product indicates the product changed from its originally shipped condition. Tampering with the product violates the Three Year Limited Warranty for Intel® Boxed Processors. If you want more information about this, please refer to the following article:

https://www.intel.com/content/www/us/en/support/articles/000007223/processors.html

Since you mentioned that the processor was bought recently, we recommend checking with your place of purchase for a replacement since the processor may not run at its full potential.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Dapi,

I hope you are doing fine.

I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.