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ROkol
Beginner
4,766 Views

BugCheck 124 GenuineIntel 7820X BSOD

Would greatly appreciate if someone could help debug this BSOD issue, I'm at a loss.

Bought the Intel i7 7820X and been battling with BSOD when I run a specific application, Counter Strike GO, with a stop code of 0X124

Thought I resolved this by updating all the vendor drivers, bios, and uninstalling unnecessary software.

The application was able to run without causing to BSOD at launch after the Motherboard bios update and was usable.

However - application crashed to desktop intermittently - debugDaig dump pointed to phonon.dll and Xaudio7_2 (Microsoft DLL)

I opened a ticket with Valve and they passed it onto the dev team.

Now, the other day I started to experience the same problem as before with BSOD at launch with BugCheck 124 caused by GenuineIntel.

Having a lot of problem pointing out the root cause and I would like to attach my dump with !analyze -v

I Ran Prime 95 for 10 hours straight with CPUMEM test without issue.

One thing that sticks out is the following in the dump, tho I could be wrong.

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

Please provide some feedback or advice. Thank you!

SPECS

Windows 10 Build 16299.431

Intel Core i7 7820X CPU_MICROCODE: 6,55,4,0 (F,M,S,R) SIG: 2000043'00000000 (cache) 2000043'00000000 (init)

Asus Rampage Apex VI BIOS_VERSION: 1301

32GB DDR4 3600 F4-3600C16-8GTZSW

Nvidia GTX 1070 TI 3.13.1.30

Crucial CT1050MX300 SSD

Temp 39C Idle 75C 100% Load (with AC)

0 Kudos
13 Replies
ROkol
Beginner
1,729 Views

Updated Information +Append to debug log

1: kd> dt nt!_WHEA_ERROR_SOURCE_TYPE

WheaErrSrcTypeMCE = 0n0

WheaErrSrcTypeCMC = 0n1

WheaErrSrcTypeCPE = 0n2

WheaErrSrcTypeNMI = 0n3

WheaErrSrcTypePCIe = 0n4

WheaErrSrcTypeGeneric = 0n5

WheaErrSrcTypeINIT = 0n6

WheaErrSrcTypeBOOT = 0n7

WheaErrSrcTypeSCIGeneric = 0n8

WheaErrSrcTypeIPFMCA = 0n9

WheaErrSrcTypeIPFCMC = 0n10

WheaErrSrcTypeIPFCPE = 0n11

WheaErrSrcTypeGenericV2 = 0n12

WheaErrSrcTypeSCIGenericV2 = 0n13

WheaErrSrcTypeMax = 0n14

1: kd> .frame /r 3

03 ffffae80`9124be60 fffff803`08b1a440 nt!WheaReportHwError+0x261

rax=0000000000000000 rbx=ffff9a07af5b0028 rcx=0000000000000124

rdx=0000000000000000 rsi=ffff9a07ae6f22b0 rdi=ffff9a07ae6f22b0

rip=fffff8030848d781 rsp=ffffae809124be60 rbp=0000000000000000

r8=ffff9a07af5b0028 r9=00000000b2000000 r10=ffff9a07af5b0148

r11=0000000000070005 r12=ffff9a07b7e5db09 r13=ffff9a07ae9a0b58

r14=ffff9a07af5b0000 r15=0000000000000000

iopl=0 ov up ei pl nz na po nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00000a06

nt!WheaReportHwError+0x261:

fffff803`0848d781 eb70 jmp nt!WheaReportHwError+0x2d3 (fffff803`0848d7f3)

1: kd> .bugcheck

Bugcheck code 00000124

Arguments 00000000`00000000 ffff9a07`af5b0028 00000000`b2000000 00000000`00070005

1: kd> dt _WHEA_ERROR_PACKET_V2

nt!_WHEA_ERROR_PACKET_V2

+0x000 Signature : Uint4B

+0x004 Version : Uint4B

+0x008 Length : Uint4B

+0x00c Flags : _WHEA_ERROR_PACKET_FLAGS

+0x010 ErrorType : _WHEA_ERROR_TYPE

+0x014 ErrorSeverity : _WHEA_ERROR_SEVERITY

+0x018 ErrorSourceId : Uint4B

+0x01c ErrorSourceType : _WHEA_ERROR_SOURCE_TYPE

+0x020 NotifyType : _GUID

+0x030 Context : Uint8B

+0x038 DataFormat : _WHEA_ERROR_PACKET_DATA_FORMAT

+0x03c Reserved1 : Uint4B

+0x040 DataOffset : Uint4B

+0x044 DataLength : Uint4B

+0x048 PshedDataOffset : Uint4B

+0x04c PshedDataLength : Uint4B

1: kd> dt nt!_WHEA_ERROR_TYPE

WheaErrTypeProcessor = 0n0

WheaErrTypeMemory = 0n1

WheaErrTypePCIExpress = 0n2

WheaErrTypeNMI = 0n3

WheaErrTypePCIXBus = 0n4

WheaErrTypePCIXDevice = 0n5

WheaErrTypeGeneric = 0n6

ROkol
Beginner
1,729 Views

Updated Information +Append to debug log

1: kd> dt nt!_WHEA_ERROR_TYPE

 

WheaErrTypeProcessor = 0n0

 

WheaErrTypeMemory = 0n1

 

WheaErrTypePCIExpress = 0n2

 

WheaErrTypeNMI = 0n3

 

WheaErrTypePCIXBus = 0n4

 

WheaErrTypePCIXDevice = 0n5

 

WheaErrTypeGeneric = 0n6

 

1: kd> !errrec ffff9a07af5b0028

 

===============================================================================

 

Common Platform Error Record @ ffff9a07af5b0028

 

-------------------------------------------------------------------------------

 

Record Id : 01d3e754afc65745

 

Severity : Fatal (1)

 

Length : 864

 

Creator : Microsoft

 

Notify Type : Machine Check Exception

 

Timestamp : 5/10/2018 1:23:23 (UTC)

 

Flags : 0x00000000

===============================================================================

 

Section 0 : Processor Generic

 

-------------------------------------------------------------------------------

 

Descriptor @ ffff9a07af5b00a8

 

Section @ ffff9a07af5b0180

 

Offset : 344

 

Length : 192

 

Flags : 0x00000001 Primary

 

Severity : Fatal

Proc. Type : x86/x64

 

Instr. Set : x64

 

Error Type : Micro-Architectural Error

 

Flags : 0x00

 

CPU Version : 0x0000000000050654

 

Processor ID : 0x0000000000000001

===============================================================================

 

Section 1 : x86/x64 Processor Specific

 

-------------------------------------------------------------------------------

 

Descriptor @ ffff9a07af5b00f0

 

Section @ ffff9a07af5b0240

 

Offset : 536

 

Length : 64

 

Flags : 0x00000000

 

Severity : Fatal

Local APIC Id : 0x0000000000000001

 

CPU Id : 54 06 05 00 00 08 10 01 - bf fb fe 7f ff fb eb bf

 

00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

 

00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

===============================================================================

 

Section 2 : x86/x64 MCA

 

-------------------------------------------------------------------------------

 

Descriptor @ ffff9a07af5b0138

 

Section @ ffff9a07af5b0280

 

Offset : 600

 

Length : 264

 

Flags : 0x00000000

 

Severity : Fatal

Error : Unknown (Proc 1 Bank 0)

 

Status : 0xb200000000070005
idata
Community Manager
1,729 Views

Hello Middleman,

 

 

I understand that you are currently experiencing BSOD when running the game Counter Strike GO.

 

 

Regarding this, I would like you to run a diagnostic on the processor using our software Intel ® Processor Diagnostic Tool, after the diagnostic is complete, please post the results here. You can download the software by accessing the link below:

 

 

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

Also, if possible, re-install the game completely by deleting all of the files from the system and once re-downloaded, check if the issue persists. I also want to know if this error is happening only with that game, have you tried other games/applications?

 

 

Let me know please.

 

 

 

Regards,

 

David V
ROkol
Beginner
1,729 Views

Thanks for the response and link, ran the tool and can provide the results.

Now to answer some of your prior questions - crash seems to happen just with Counter Strike Go.

I've also tried to reinstall the application, and removed unnecessary apps.

No other application has caused bsod.

I'm thinking its related to Valves phonon.dll and Microsoft's Xaudio2_7.dll - though bsod shouldn't happen. So not sure if its the micro code or drivers.

Before I upgraded my motherboard bios though, I had some issues with Windows Sleep Mode / Power Management

For example, booting back from sleep - the computer was unresponsive -usb ports, mouse keyboard unresponsive and screen was black (orange led)

Had to hard reboot to bring back the OS. Seems fine now after 13XX bios - and i've switched to hibernate mode.

idata
Community Manager
1,729 Views

Hello Middleman,

 

 

Thank you for your response,

 

 

To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Also, if possible please attach screenshots or pictures of the BSOD with the error.

 

 

 

Regards,

 

David V
ROkol
Beginner
1,729 Views

Hello, I am going to attach the DXDIAG output to this reply.

The only info regarding bsod is the attached memory dump from before.

Windows 10 present a generic QR code.

idata
Community Manager
1,729 Views

Hello Middleman,

 

 

Thank you for your response,

 

 

Regarding this issue, we are going to do the following: Please download the Intel ® Extreme Tuning Utility from the link below:

 

 

https://downloadcenter.intel.com/download/24075/Intel-Extreme-Tuning-Utility-Intel-XTU- Intel ® Extreme Tuning Utility.

 

 

Once downloaded and installed, reboot the computer and then open the tool. Take a screenshot of the idle state of the processor, in other words, just with the application open. After that, please run a stress test for 5 minutes and see if it succeeds, if it does, please take another screenshot and attach it to the thread, if not, please let me know.

 

 

 

Regards,

 

David V
ROkol
Beginner
1,729 Views

Hello David,

I've gone ahead and installed/ran the utility, going to post the two screen capture's.

ROkol
Beginner
1,729 Views

Experienced another BSOD today, latest memory dump.

Loading Dump File [C:\Windows\MEMORY.DMP]

 

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*

 

Executable search path is:

 

Windows 10 Kernel Version 16299 MP (16 procs) Free x64

 

Product: WinNt, suite: TerminalServer SingleUserTS

 

Built by: 16299.431.amd64fre.rs3_release_svc_escrow.180502-1908

 

Machine Name:

 

Kernel base = 0xfffff802`9d209000 PsLoadedModuleList = 0xfffff802`9d56f030

 

Debug session time: Wed May 23 15:16:26.252 2018 (UTC - 4:00)

 

System Uptime: 9 days 3:47:05.083

 

Loading Kernel Symbols

 

...............................................................

 

................................................................

 

................................................................

 

...............

 

Loading User Symbols

 

PEB is paged out (Peb.Ldr = 00000000`004a5018). Type ".hh dbgerr001" for details

 

Loading unloaded module list

 

..........................................

 

*******************************************************************************

 

* *

 

* Bugcheck Analysis *

 

* *

 

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffd3025f1b8028, f2000000, 70005}

Probably caused by : GenuineIntel

Followup: MachineOwner

 

---------

4: kd> !analyze -v

 

*******************************************************************************

 

* *

 

* Bugcheck Analysis *

 

* *

 

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)

 

A fatal hardware error has occurred. Parameter 1 identifies the type of error

 

source that reported the error. Parameter 2 holds the address of the

 

WHEA_ERROR_RECORD structure that describes the error conditon.

 

Arguments:

 

Arg1: 0000000000000000, Machine Check Exception

 

Arg2: ffffd3025f1b8028, Address of the WHEA_ERROR_RECORD structure.

 

Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.

 

Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value.
idata
Community Manager
1,729 Views

Hello Middleman,

 

 

Thank you for your response.

 

 

I would like to know if you have overclocked this processor. This is because the BSOD could be happening due to the processor being overclocked as well, since this is a possibility I would like to ask this. If not, please let me know.

 

 

 

Regards,

 

David V
idata
Community Manager
1,729 Views

Hello Middleman,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
ROkol
Beginner
1,729 Views

Hello - yes with the Asus Rampage Apex VI - The system has a default overclock of 4ghz.

Want to update you with regards to stability issue. Seems to be resolved now.

I am no longer experiencing BSOD and Application crash of CSGO.

It is possible that Valve released an update as per my support ticket with them.

NOne01
Beginner
1,729 Views

Hello! Could you help me, I have the same problem: Notebook Xiaomi gtx with i7 8550u

Windows 10 crashed to BSOD intermittently. I asked on Microsoft forum, but they directed me to here.

I already ran Intel ® Processor Diagnostic Tool, results and minidumps in attachment.

Also I ran AIDA stress test, windows memory test and I tested ssd - each one was good.

 

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