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Beginner
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Buzzing noise from brand-new i7-8700 & cooler.

Hi,

I recently bought several Intel CPUs and built desktops. One of the CPUs that I purchased is i7-8700. Everything about this instance of CPU is great, except that its cooler is making noise that does not sound normal.

The reason that I think it is making abnormal sound is because.. other i3 and i5 8th gen processors that I have bought together do not make this noise, but this i7-8700 is making the buzzing noise.

All i3-8100, i5-8400 and i7-8700 seem to be sharing the same cooler model 'E97379-003' from maker 'DELTA', but given that only cooler from i7-8700 is making this noise, I concluded that the cooler is defective.

Can I still file a warranty claim in this case? CPU seems to be working fine, but it is just this cooler that is making buzzing noise... and I was wondering if Intel would honor warranty for this case.

(Will I need to send cooler & cpu back together, even when it is just cooler that seems to be defective?)

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Community Manager
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Hi builder: Thank you very much for contacting the Intel® Processors communities. We will do our best to provide the information you are looking for.

 

 

In regard to your inquiry, please get in contact directly with Intel in order to obtain all the details about how to replace the fan:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

 

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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