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CPU 11600K high Temp

tanlt89
Beginner
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I have built my pc with 11600k at 2021 Dec, a few months ago till this moment the CPU heats up to +90 and got some case PC auto reset (CPU not over load).

 

I tested with different CPU 10105 with stress CPU by CPUz app but not got same case and even temperature does not heat +80 and smooth long time ~15 minutes, while tested with CPU 11600k hit +85 just 10 second.

 

I sent CPU to warranty shop but not received answer clear because them not finding issue, just have high temperature +85 so normal.

I appreciate any help or suggestion. 

Thank so muchz4422514512604_7cd57252f5c8cc61a4b374bd9713f8c5.jpgMODE.jpgSCREEN.jpg

 

 

 

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Jocelyn_Intel
Employee
1,738 Views

Hello, @tanlt89  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening to your processor, I will gladly assist you here. 

 

According to the image you sent of the BIOS, the memory speed goes at 3900MHz, however, the processor was designed with a maximum memory speed of 3200MHz, which means that you are using XMP beyond the processor specifications

 

The memory controller is internal to the processor. When an XMP profile is used, the frequencies and possibly the voltages within the CPU are changed, altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components and may reduce system stability and performance. If the processor is used outside of its specifications, the manufacturer's warranty may be voided.  

 

You can verify this information about XMP, in the "Performance and Product information", it specifies the warning about the warranty: What is XMP? 

 

Does this issue happen when the processor is used within its specifications? 

 

If the issue persists after using the processor within its specifications, test and run these utilities and attach the reports and screenshots, check on the notes: 

 

Intel® Processor Diagnostic Tool 

Note: Please attach the complete Screenshot or click on "File", select the "View Results File" option, save and attach the report. 

 

Intel® Extreme Tuning Utility (Intel® XTU) 

Note: Click on "Stress Test" tab and "Start Testing" and then, attach a complete screenshot. 

 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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tanlt89
Beginner
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Thanks Jocelyn M,

 

I understood your answer but i don't even understand the situation when i was checking the problem pc at that time:

- When I do it I check the CPU performance it still wont load with not any program (even Chrome loading a few tab) but as you explained the CPU has been maxed setting and the temperature has gone up over 100 degrees, right?

 

- I didn't setting anything about BIOS or XMP, maybe my motherboard got issue, ( I did replace different CPU I3 10105 and turn ON CPU stress mode but the temperature so smooth during 15minutes but not heats over 70 degrees, with I5 11600 just 5sec heats over +85 degrees).

 

- I sent the product for warranty but the test department didn't find any error, do you have a better solution and have you encountered the same situation?

 

- I noticed that the temperature fluctuates too quickly for only a few seconds, do you think that's unusual? ( I had record video when performed stress CPU action, can you review that video?

p/s: I will send you test results after complete your guide, right?

 

Thank you so much

Tan Le

 

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Jocelyn_Intel
Employee
1,716 Views

Hello, @tanlt89  

 

As previously mentioned, your processor is being pushed to its maximum memory speed although is not running any heavy programs, it's not the same with an Intel® Core™ i3-10105 Processor, there is no comparison between them since your processor is being used for more than its limit (3900MHz). 

 

Set your memory speed to what your processor supports (3200MHz max) and let us know if the issue persists, along with the reports requested. If you need assistance setting your memory speed, contact your Motherboard Manufacturer

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

 

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Jocelyn_Intel
Employee
1,643 Views

Hello, @tanlt89  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,624 Views

Hello, @tanlt89  

 

We have not heard back from you, so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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