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Beginner
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CPU Freq Error

I ran the intel tool to check the processor and I came across the following error.

Intel Processor Diagnostic Tool

CPU Freq Fail

https://prnt.sc/o1nijs

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Employee
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Hello ÉFeli,

 

Thank you for posting on the Intel ® communities.

 

I can see that the error occurs when the processor's frequency is the one being tested, have you tried running the application as administrator? If not, you can try by right-clicking on the application and selecting "run as admin". 

 

If this does not help, you can try fully uninstalling and re-installing the Intel ® Processor Diagnostic Tool. If the issue still persists, please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it: 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Make sure to attach the created report to this thread.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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Beginner
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Continue same situation... cpu freq error again...

Here is file that you request: https://pastebin.com/raw/Zi7ggFJB

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Hello ÉFeli

 

Thank you for the information.

 

·        Could you please attach the Intel® Processor Diagnostic Tool .TXT test results? (Select the options file> Save the result file).

·        Have you made any changes to the system (hardware or software)?

·        Have you run the system on the default system (BIOS settings?

·        Is this a new processor?

 

Hope this helps.

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

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Beginner
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WOW! Just an unexplained thing happened. I ran the test again and now my processor gave it all OK:

 

https://i.imgur.com/aLRztvr.png

 

I really have no idea what might have happened and if maybe this is the case for a false positive but I assure you that I have run this test several times in the last 7 days and in all gave error (FAIL).

 

Should there be any logical explanation?

 

Here is the TXT file you asked for >>> https://pastebin.com/raw/VxppBxpy

 

Yes, I made a recent hardware change that was the purchase of these two RAM memories >>> https://www.amazon.com/gp/product/B013GHSKR8/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

I already had 8GB. I bought two more to make 16GB.

I noticed that after I added the memories I had problems with blue screen even that is why I downloaded and I ran this utility. But I have already tested with all 4 memories using the distro linux "memtest86", specific for this. You have not encountered any problems. Sometimes I also play StarCraft 2 which requires a lot of CPU for hours and I have no problem. Which makes all this strange.

 

Yes, I have the factory settings.

 

It's not a new processor, I've been using it for a year.

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Employee
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Hello ÉFeli,

 

Thank you for your response.

 

Did the issue begin after the change of RAM or perhaps was there any update done prior to the error? Was the issue always present since you downloaded the tool? 

 

According to the error message the issue seems to be related to permissions and not really an issue with the processor itself. If you check in the task manager how does the frequency behave? 

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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Employee
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Hello ÉFeli,

 

Were you able to check my previous post?

 

Please provide me with the information so we can continue.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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Employee
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Hello ÉFeli,

 

Please contact us if you have any additional questions.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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