Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
11679 Discussions

CPU or Motherboard died

IAtaj
Beginner
1,002 Views

Hello.

After using a new pc build (MSI B250m pro-vdh with i3-7100 8gb ram) for a week or less something went wrong. After turning it off at night, next morning it didn't boot up at all, after reviewing all the hardware (PSU had strange burnt smell) and some internet research I made a conclusion that PSU was dead as I checked it on another computer. But after changing the PSU pc still didn't work properly, fans were working, some lights on but it showed only black screen, as well as all the usb devices weren't working (except phone charging). According to the light indicator on motherboard that is a cpu issue. So I was wondering how to check what exactly is dead and will CPU warranty cover such an issue..

Thanks in advance for all the replies!

0 Kudos
1 Reply
idata
Community Manager
111 Views

Hello zoobiE,

 

Thank you for reaching the Intel(R) Communities. I am sorry to hear you are facing this no boot issue with your system. But lets troubleshoot this matter to look for a solution!

At this point, the troubleshooting performed is good. So we can proceed with the following.

Let's try the recommendations here: https://www.intel.com/content/www/us/en/support/processors/000021605.html Troubleshooting No Display and No Boot Issues on Intel® Processors

If the problem persists, please contact us directly by, phone, chat or web service to check the processor's warranty.

https://www.intel.com/content/www/us/en/support/contact-support.html# @2 https://www.intel.com/content/www/us/en/support/contact-support.html# @2

Thank you,

 

Esteban C
Reply