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11669 Discussions

CPU throttle to 800MHz While gaming

Orlith
Beginner
276 Views

Hello

After doing a lot of test upgrading OS, Drivers, reinstallaing OS from scratch and so on  I decided to post here.

My issue is that since one week while playing Worl of Warcraft or any other games (the division 2...) my CPU speed drops down to 0.8GHz for few secs to minutes.

My config :

Dell Precision 5530

Windows 10 V2004 FR

32 Go Ram

2To SSD Samsung

Core I9-8950HK

GPU1 IntelUHD 630

GPU2 Nvidia Quadro P2000 4Go

 

IPDT = everything is ok

SSU attached

Intel Extreme Utility log attached

Log was taken while "Dell Power manager - Thermal property" was set to : Optimised

Once again I never had such issue since 2 and a half years I'm using this computer.

 

FYI the screenshot was taken right after a cold boot. CPU started at .8GHz for a long time range....

 

Thanks for any help

0 Kudos
4 Replies
AlHill
Super User
273 Views

Is your battery good, and is it plugged in?

 

Doc

 

Orlith
Beginner
270 Views
You're right I forget to say that my laptop is plugged to a docking station dell tb16 powered by a 240 w charger.
I also got an external screen plugged to the dock by dp connection.
And battery is in good health as well. Thx
n_scott_pearson
Super User Retired Employee
263 Views

You need to be talking to Dell about this. They are responsible for the implementation of the cooling and power management subsystems as well as the BIOS. We do not have any insights into what they are doing in these entities (its their design).

...S

Orlith
Beginner
251 Views

Hello

Thanks for your feedback .I'll do so.

Reply