Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
Announcements
The Intel sign-in experience is changing in February to support enhanced security controls. If you sign in, click here for more information.
12786 Discussions

CPUFreq and BrandString tests are failing

hkhandelwal
Beginner
434 Views

Hi

 

I recently got a new PC build. After playing some fps games they started crashing in between with random critical error. After running intel processor diagnostic tool, got above two mentioned test failed. Attaching system info and failing ss. 

0 Kudos
4 Replies
hkhandelwal
Beginner
374 Views

got WhatsApp Image 2022-03-07 at 11.22.36 AM.jpeg

Steven_Intel
Moderator
298 Views

Hello hkhandelwal,


Thank you for posting on the Intel® communities.


I appreciate the troubleshooting steps performed already. In order to better assist you, please provide the following information:


- Are all games getting that error? If the issue happens with just some games, please specify which.

- Was there any recent software or OS update before the issue started? Or has it been like that since the beginning?


As well, could you please attach the Intel® Processor Diagnostic Tool results file? You just need to run the test, then go to File > See results file, and then attach it to your reply.


I look forward to hearing from you.


Regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
244 Views

Hello hkhandelwal,


Were you able to check the previous post?

 

Let us know if you still need assistance.

 

Best regards,

 

Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
220 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


Reply