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When I'm trying to install Intel Processor Identification Utility - Legacy. It says "The installed processor is not an Intel processor and not supported by this application."
My CPU is Core i7-11370H @ 3.30 GHz.
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Use this one:
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]
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I tried that first. It directs me Legacy version.
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So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]
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Some logs and devices are in my language (Turkish). I hope it doesn't cause any problems for you to understand.
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I changed the computer language to English. And I created the report again. If it helps
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Lymac, Thank you for posting in the Intel® Communities Support.
We will be more than glad to assist you with this matter.
In reference to this scenario, in order to properly install the Intel® Processor Identification Utility, please follow the next steps:
-Ensure all Intel® Processor Identification Utility versions are uninstalled using Control Panel > Programs > Uninstall or change a program. Confirm no search results show up for Intel® Processor Identification Utility.
-Delete Intel® Processor Identification Utility folder located: C:\Program Files\Intel Corporation\Intel Processor Identification Utility
-Reboot the system
-Download and install Intel® Processor Identification Utility:
Additionally, you can also identify that the processor is genuine by running the Intel® Processor Diagnostic Tool, it does an overall test on the unit, if it passes the test it means it is genuine and it is working properly:
Once you get the chance, please let us know the results.
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
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Thanks for your answer. I checked the control panel and the directory you mentioned. But the installation and file do not appear.
And I tested with diagnostic tool. All test module seems passed. But I still cant install Identification Utility. I didn't understand what caused the problem. By the way i also tried to install Intel XTU. I couldnt install it either. It says 'Unsupported platform'
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Lymac, You are very welcome, thank you very much for your response.
We are sorry to hear the issue persists after trying the suggestions provided previously.
Based on the SSU report, your Intel® processor is genuine. Still, we will do further research on this matter to try to find a possible solution to this problem. As soon as I get any updates, I will post all the details on this thread.
In reference to the Intel® XTU not getting installed, the reason for that is that your processor is not supported by that application. Please verify further details on this topic in the following link:
https://www.intel.com/content/www/us/en/support/articles/000057552.html
Regards,
Albert R.
Intel Customer Support Technician
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Greetings, @Lymac!
We appreciate your engagement with the Intel® communities, and we're eager to assist you with your concern.
To gain a comprehensive understanding of your situation, could you please share whether it's possible for you to perform a clean OS installation? This step may help determine if the issue can be resolved through a fresh installation. If the problem persists even after the OS installation, please don't hesitate to inform us.
Warm regards,
Isaac Q.
Intel Customer Support Technician
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Hello Lymac, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?
Regards,
Albert R.
Intel Customer Support Technician
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Hello Lymac, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.
Regards,
Albert R.
Intel Customer Support Technician
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