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JPier7
Beginner
1,018 Views

Can't POST if Memory slot B1 and/or B2 IS populated

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I've been round and round with ASUS and they swear that it's not their board, leaving the possibility that the CPU has somehow gotten faulty. The I7-8700K processor works fine if A1 and A2 are populated, so the CPU itself works great. I wonder about its memory controller. Is there a way to test for this? I'm open to any helpful ideas on how to get around this. Since I can't POST if B1/B2 are populated, there's no way to adjust the memory settings for them. With ASUS slamming the door on me, I'm out of idea on how to proceed.

Does Intel repair CPUs?

Thanks,

Jim

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n_scott_pearson
Super User Retired Employee
78 Views

Intel does not repair CPUs, but they do replace failing processors within their warranty period. In order to set this up, you cannot do so here; you need to contact Intel Customer Support (ICS) directly. Here is information regarding how to get in touch with ICS, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also use the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but it is offered in English only and is subject to office hours (9-5 M-F) in the Pacific time zone.

You can also use this site to determine your warranty status: http://www.intel.com/content/www/us/en/support/services/000006303.html?wapkw=warranty+check Determine if Your Product Is Still Under Warranty.

Hope this helps,

...S

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2 Replies
n_scott_pearson
Super User Retired Employee
79 Views

Intel does not repair CPUs, but they do replace failing processors within their warranty period. In order to set this up, you cannot do so here; you need to contact Intel Customer Support (ICS) directly. Here is information regarding how to get in touch with ICS, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also use the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, but it is offered in English only and is subject to office hours (9-5 M-F) in the Pacific time zone.

You can also use this site to determine your warranty status: http://www.intel.com/content/www/us/en/support/services/000006303.html?wapkw=warranty+check Determine if Your Product Is Still Under Warranty.

Hope this helps,

...S

View solution in original post

JPier7
Beginner
78 Views

Thank you Scott,

I will try to open an RMA with them right away. Hopefully they don't need a bunch of stuff off of the box as I tossed most of that once the board posted and ran for a week or so.

I really appreciate your help and especially the links that you provided!

Jim