Cannot save the OC Profiles and doesn't automatically apply after restart PC

[MYHan]

I have two problems,

1. I can not save the OC profiles as below.

"Import profile" is working, but Cannot Save and export profile.

2. after reboot PC, My OC profile return the default OC values.

Please let me know, how to fix it... please~!! 

[Mike_Intel]

Hello MYHan,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. Was it working fine before?
2. What was the last changes made before the issue started?
3. What are the troubleshooting done so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[MYHan]

Dear Mike, 

Thank you for your reply,

1. As I first installed Extreme tuning utility, "Profiles save" was working fine.

However, "Restore tuning after reboot" was not working.

 - after reboot, in advanced tuning tab, O.C. parameters is same as before reboot. 

 - But, that parameters is not working and click the refresh button, it change to default parameters.

2. I had a unexpected reboot (maybe due to some crash when I didn't use my PC)

3. Uninstalled the tuning utility (including All setting parameters), and re-installed the tuning utility.

but the problems is not fixed yet.

please let me know... how to fix it... T.T

Thank you, MY Han

[Mike_Intel]

Hello MYHan,

Thank you for the quick reply.

Let me share this link. Kindly reply with the details needed so that we can proceed with this issue.

https://www.intel.com/content/www/us/en/support/articles/000094889/processors.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[MYHan]

Dear Mike, 

Thank you for your reply,

I check that link, but it's not my situation, I think.

1. In general settings - advanced options, "Restore tuning after reboot" option is checked. 
But, after reboot, OC parameters (in advanced tuning) return to default parameters.

2. If I change the OC parameters (in advanced tuning) and apply, It works fine. 

after that, I try to save the profiles(as like below). But profiles are not saved.

profiles are not saved

In my other PC, profiles are saved well. 

But, this PC also "Restore tuning after reboot" option is not working.

Thank you for your help, 

please let me know, how to fix it... 

thank you, MY Han

[Mike_Intel]

Hello MYHan,

Thank you for the quick reply.

Please open the link below then follow the steps on where to locate the Profiles3.db. You can send it to via direct message for me to convert the file.

https://www.intel.com/content/www/us/en/support/articles/000094889/processors.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[MYHan]

Dear Mike,

Thank you for your reply,

I check that link, and try it.

But, In my PC, Profiles3.db file isn't. 

Also, I check the other PC (it can save the profile well).

It can not find the Profile3.db also.

I check the hidden files too.

How can I do to fix it...?

Thank you, best regards, 

MY Han

[Mike_Intel]

Hello MYHan,

Thank you for the quick reply.

Let's try to re-install XTU by following the steps in this link. Please follow the steps in completely removing the XTU first before installing the latest version:

https://www.intel.com/content/www/us/en/support/articles/000032459/processors/processor-utilities-and-programs.html

Then create a profile:

https://www.intel.com/content/www/us/en/support/articles/000093073/processors/processor-utilities-and-programs.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[MYHan]

Dear Mike,

Thank you for your help,

Unfortunately, after re-install XTU, "Profiles save" is not working.

I try to save the OC profiles, but it reach the dead end.

Thank you, best regards,

MY Han

[Mike_Intel]

Hello MYHan,

Thank you for the quick reply.

Please help generate the latest SSU logs of your system for me to have this issue checked by our Engineers.

Please download the utility here:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[MYHan]

Dear Mike,

Thank you for your kind reply,

I attached the SSU log file as below.

Thank you, best regards,

MY Han

[Mike_Intel]

Hello MYHan,

Thank you for the information provided.  

We will do further research on this matter and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello MYHan,

Thank you for patiently waiting for our update.

We reviewed all the post, looks like the you were able to save a profile but never be able to restore the saved profile, is this correct?

Did you delete all XTU completely following our instructions? We are thinking if the BIOS setup forbidding the restoring profile as you stated that another PC is not able to restore the profile as well.

We just want to check if you tried asking or consulting with HP on this issue? Is it possible HP locked the CPU voltage or there are some restrictions that it does not allow you to overclock it?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello MYHan,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[MYHan]

Dear Mike,

Thank you for your reply,

Did you delete all XTU completely following our instructions? We are thinking if the BIOS setup forbidding the restoring profile as you stated that another PC is not able to restore the profile as well.
>> I completely uninstalled all XTU 2 times.

We just want to check if you tried asking or consulting with HP on this issue? Is it possible HP locked the CPU voltage or there are some restrictions that it does not allow you to overclock it?
>> I don't think so...  

 I used same OC profile w/o error , and used it other PC ( same model). 

I can use OC profile using "Import Profile", that I made it before the error.

I just can not use the "Save profiles" as like below

So... I import profile every reboot. 

Now, I just use saved OC profile, I don't need to change the parameters yet.

So the error is not a big problem.

But, if I will need to change the parameters from saved OC profile, that will be a big problem.. i think,

Thank you for your reply always,

MY Han

[Mike_Intel]

Hello MYHan,

Thank you for the quick update.

Upon further checking and reviewing the issue, one possible cause is that there is a BIOS restriction on your system. Can you check this with HP for further verification and documentation of this issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello MYHan,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[MYHan]

Dear Mike,

Thank you for your reply,

But the BIOS and system doesn't have any problems, including the OC.

I can not just "Save" profiles, can OC using advanced tuning.

So... I think, Extreme Tuning Utility has some crash, error or something...  

I don't know what it is

now, I give up to fix it, until next update (maybe...?)

Thank you, best regards,

MY Han

[Mike_Intel]

Hello MYHan,

Thank you for the quick update.

We have checked this issue and so far, this is isolated. That is why one of our possible reason is the BIOS.

We understand that there is no issue during your overclocking, however, it might have some restrictions. That is why you are having this issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello MYHan,

I hope this message finds you well. 

I am just sending a follow up hoping that you are now trying to contact the OEM manufacturer regarding this issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[NormanS_Intel]

Hello MYHan,

We are currently reviewing your concern and will update this thread as soon as we have more information.

Best regards,

Norman S.

Intel Customer Support Engineer