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I have been occasionally running into blue screens and complete freezing of my laptop. When I manually power off and restart the computer I check the Event Viewer in Windows and find the following error before the freezing:
Error:
[7] ERROR ProviderManager.SecurepayBcaProvisioner - Exception during BCA-SGX provisioning
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
at Intel.Pabe.Factor.SgxProvider.AbortProvision(SgxProvider* , UInt32 )
at BCAXInterface.SgxProvider.Provision(String provisionUrl, String providerUrl)
at ProviderManager.SecurepayBcaProvisioner.<>c__DisplayClass16_0.b__0()
Machine Specs:
Laptop Manufacturer: Alienware (17 R4)
Operating System: Windows 10 (1709)
CPU: Intel i7-7700HQ (2.8Ghz)
The source of the error is the IOCAgent. I checked and I have the Intel Management Engine Components installed for version 11.7.0.1054. I have tried a reinstall of the software and no luck so far.
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Hello jeanthefrog,
Thank you for joining the Intel Community Support.
Even though your computer contains Intel chipsets with the Intel® Management Engine Interface, you should contact your system manufacturer to address any problems or errors properly.
If the issues started happening a few days ago, you may also restore your computer back to a restore point.
Wanner G.
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