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Beginner
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Computer occasionally freezes completely due to IOC Agent.

I have been occasionally running into blue screens and complete freezing of my laptop. When I manually power off and restart the computer I check the Event Viewer in Windows and find the following error before the freezing:

Error:

[7] ERROR ProviderManager.SecurepayBcaProvisioner - Exception during BCA-SGX provisioning

System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.

at Intel.Pabe.Factor.SgxProvider.AbortProvision(SgxProvider* , UInt32 )

at BCAXInterface.SgxProvider.Provision(String provisionUrl, String providerUrl)

at ProviderManager.SecurepayBcaProvisioner.<>c__DisplayClass16_0.b__0()

Machine Specs:

Laptop Manufacturer: Alienware (17 R4)

Operating System: Windows 10 (1709)

CPU: Intel i7-7700HQ (2.8Ghz)

The source of the error is the IOCAgent. I checked and I have the Intel Management Engine Components installed for version 11.7.0.1054. I have tried a reinstall of the software and no luck so far.

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Community Manager
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Hello jeanthefrog,

 

 

Thank you for joining the Intel Community Support.

 

 

Even though your computer contains Intel chipsets with the Intel® Management Engine Interface, you should contact your system manufacturer to address any problems or errors properly.

 

 

If the issues started happening a few days ago, you may also restore your computer back to a restore point.

 

 

Wanner G.
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