Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
12145 Discussions

Core i5 4690k failing at IPDT

pdrmrs
Beginner
408 Views

Hello,

I own this CPU for almost 6 years now and lately I've been having problems (image and video glitches on browsers and media players) with my computer and it became one of the few remaining suspects due to elimination. 

Regardless of that. I tried running IPDT a few times this afternoon and in all of them my CPU would fail at "Module Math_PrimeNum.exe", even though looking at the logs would show that it passed everything and had no errors. I have no clue what all this means and couldn't find anything looking for the errorcodes the program would give on the end of the logs.

I'll be attaching to this post the log I downloaded from IPDT on my last test, the log that I copy and pasted from the same test and the SSU file.

Whatever the case, I'm thankful for your attention.

0 Kudos
5 Replies
DeividA_Intel
Moderator
382 Views

Hello pdrmrs,

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:


1. Brand name and model number of your motherboard, Intel SSU only shows "ASUS" but not the full model.


2. Have you performed all the Windows updates?


3. Have you updated the BIOS?


4. Did you receive a LED/Beep code from the motherboard?


5. Have you taken the computer to a repair store?




Regards,  


Deivid A. 

Intel Customer Support Technician 


pdrmrs
Beginner
378 Views

1. ASUS B85M-E

2. Yes

3. Yes

4. No

5. I live in Brazil, so due to COVID I really don't want to do that hahaha

DeividA_Intel
Moderator
371 Views

Hello pdrmrs, 



Thank you for the information provided. In this case in order to help you further please try the following:


1. Perform a BIOS update, based on the ASUS website the version 3602 is the latest and you have 2105.

- https://www.asus.com/es/supportonly/B85M-E/HelpDesk_BIOS/


2. Perform a fresh installation of Windows.



If after those steps the Intel® Processor Diagnostic Tool keeps failing on some tests, I recommend you consider replacing the CPU with a new one.


If you want, you can get in contact with us directly and check if there are any warranty options for you, and for that, you can use the link that works for you:



US Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11

Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html




Regards,  



Deivid A.  

Intel Customer Support Technician  



DeividA_Intel
Moderator
353 Views

Hello pdrmrs,  



Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,  



Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
342 Views

Hello pdrmrs, 


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


  

Deivid A.  

Intel Customer Support Technician  


Reply