Processors
Intel® Processors, Tools, and Utilities
14530 Discussions

Core i7-12650h issue

Mohammed_AlTarifi
1,162 Views

I bought before two moths a new laptop (Victus HP gaming 15-fa0xxx), which have a processor i7-12650h, 2300 Mhz

From first time, I realize there is an issue that when the charger is unplugged and the laptop working only on battery, the CPU speed slow down and stuck to 0.4 Mhz !!

I tried to read many threads and article about this issue, and found that BD prochot is automatically run when remove the charger from the laptop

I'm really disappointed to face this problem from intel and HP, if I go in a travel and need to work in the airplane, what should I do? Should I have the charger every where to go, If I was on a trip and need to send an urgent email, should I wait 10 minutes until the laptop open and wait another 10 minutes until the software run and start to respond.

Is there any solve for this problem ?

 

0 Kudos
4 Replies
Steven_Intel
Moderator
1,131 Views

Hello Mohammed_AlTarifi,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Core™ i7-12650H Processor.


When it comes to power management related issues, we recommend contacting HP for further assistance, as this is defined by OEM limitations.


Since it seems you are getting thermal throttling, I recommend you making sure the fans are running fine as well as making sure the air vents are not obstructed.


Best regards,


Steven G.

Intel Customer Support Technician.


0 Kudos
Steven_Intel
Moderator
1,090 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


0 Kudos
Mohammed_AlTarifi
1,080 Views

Dear Steven,

Thank you for your email and follow up.

Now I'm in contact with HP agent in Jordan to find the root cause of the problem and I will feedback for any update.

I'm really appreciating your advice and assistance.

Best Regards.

 

0 Kudos
Steven_Intel
Moderator
1,032 Views

Many thanks for the update.


As for now, we will proceed to close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.  


Best regards,


Steven G.

Intel Customer Support Technician.


0 Kudos
Reply