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Bun-chan
Novice
266 Views

Core i7-4650U: HP Elitebook Folio 1040 G1 started randomly freezing/crashing about two months ago

Windows 10 Pro version 2004 Build 19041.508.  The driver software is updated (HD Graphics 5000 version 20.19.15.5126), but the PC's screen freezes and goes black randomly especially when I use Zoom and Youtube.  I then receive messages like "Application ...... has been blocked from accessing Graphics hardware. I have performed in command prompt SFC /scannnow, DISM, etc. and found no issue.  I ran other hardware checks multiple times and found no issue. 

The applications that have been blocked include, but not limited to, MS Windows OS, Zoom.exe, Chrome.exe, ShellExperienc, SecHealthUI.ex, SearchApp.exe, SystemSettings.

I understand there is no update for Core i7-4650U (HD Graphics 5000 version 20.19.15.5126).  Is there any other driver that I can try to fix this issue?  PC seems to work fine as far as I am not using videos, but I could be wrong.  Any suggestions or help would be greatly appreciated.

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4 Replies
AlHill
Super User
262 Views

You should clean your heatsink/cooler and make certain there is adequate ventilation.   If accessible, you should also re-apply your thermal paste.

No, there is no other driver.

 

Bun-chan
Novice
255 Views

Hi AlHill,

Thank you for your suggestion.  I ran a temp measuring app to see how hot it gets.  The temps are mostly somewhere in upper 40s C to 50s, which I don't believe too hot.  I opened the notebook and checked inside and blew some air, but it's pretty clean.

Do you think those temps are too high?  I did a clean reinstall of Windows 10 and made sure the graphics driver is up to date, but the screen goes black and freezes randomly.  I have to shut down the notebook and restart.  As far as I just surf the web or work on Word docs, etc., the PC seems to be fine.

Could it be a conflict between Windows 10 and the graphic driver?  Can you think of anything else that I can try?

AlHill
Super User
252 Views

You could have a memory problem.   Can you try different memory?

 

Bun-chan
Novice
245 Views

Hi AlHill,

No, I don't have anything to swap with.  All hardware tests that I did came back OK, but you may be right.  It could be a hardware issue.  It's a shame the PC still looks great, and I love it.

In any case, I just ordered a new ThinkPad X1 Carbon.  I spent enough time trying to solve this issue, but I gave up.

Thanks for your trying to help me.

Stay safe.

 

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