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SLoza1
Beginner
345 Views

Core i7 8700 lost HDMI after install last driver grafic version, only VGA

Good morning, I have the problem that when I install the latest update, 1910.1007323.exe for graphics the HDMI output stops working, only VGA works, this only happens when I install the latest version of the drivers for the graphics.

Any solution?

I attach PC details

 

Computer

Gigabyte Technology Co., Ltd. B360M-DS3HSystem ManufacturerGigabyte Technology Co., Ltd.System ModelB360M-DS3HSystem TypeDesktopMotherboard ManufacturerGigabyte Technology Co., Ltd.Motherboard ProductB360M DS3HBIOS VersionBIOS Date: 03/14/19 13:40:45 Ver: 05.0000DSMBIOS Version2.8

Operating System

Microsoft Windows 10 Pro (64 bits)Version1903OS Build10.0.18362Build Branch19h1_releaseLocaleEspañol (España)Windows DirectoryC:\WindowsSystem DirectoryC:\Windows\system32.NET Framework Versions2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 3.5.30729.5003, 4.0.0.0, 4.8.03752Default Internet BrowserInternet Explorer 11.388.18362.0Installed Internet BrowsersGoogle Chrome, Internet Explorer 11.388.18362.0

Processor

Intel® Core™ i7-8700 CPU @ 3.20GHzManufacturerGenuineIntelDescriptionIntel64 Family 6 Model 158 Stepping 10Architecturex64# of Cores6# of Threads12Processor Base Frequency3192 MHzCurrent Voltage1.6Level 2 Cache1536 KbLevel 3 Cache12288 KbProcessor Id0x906EAAvailabilityRunning at full power

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5 Replies
David_V_Intel
Employee
121 Views

Hello SLoza1,

 

Thank you for posting on the Intel ® communities.

 

I would like to try re-installing the graphics driver from scratch. Please follow the steps below: 

 

1 - Disconnect the system from the internet and then open Device Manager, look for "Display Adapters".

2 - Right-click on the Intel ® HD Graphics and select "Uninstall" while checking the option "Delete Drivers", repeat this step until the display adapter shows as "Microsoft Basic Display Adapter".

3 - Restart the system. 

3 - Under device manager again, Right-click "Microsoft Basic Display Adapter", and select the Update Driver option.

4 - Click the Search automatically for updated driver software option.

 

Once complete, test to see if there is any problem with the HDMI connection. If the issue persists, please attach a DxDiag report:

 

  1. In the keyboard, press WinLogo key + R.
  2. In the Run box please type dxdiag and hit Enter.
  3. Click on Save All Information (save it in your desktop).
  4. Attach the report to this thread.

 

 

Regards,

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SLoza1
Beginner
121 Views

Sorry , not work, this is teh report.

Leonardo_C_Intel
Moderator
121 Views

Hello SLoza1

 

Can you follow the steps on During HD Graphics Installation I Get an Error Message: This Installation Package is Not Supported by this Processor Type (https://www.intel.com/content/www/us/en/support/articles/000027538/graphics-drivers/graphics-for-7th...) to install the drivers provided by GIGABYTE® (https://www.gigabyte.com/Motherboard/B360M-DS3H-rev-10/support#support-dl-driver-vga) since these drivers have been customized by the Original Equipment Manufacturer (OEM) to be used in the motherboard

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

SLoza1
Beginner
121 Views

Buenas tardes, lo siento mucho pero no funciona, todavía no puedo instalar las unidades, siempre pierdo el hdmi, lo he probado con los procesados ​​de la página oficial de Intel y los de Gigabyte, ninguno me resuelve el problema, alguna solución por ¿favor?

Leonardo_C_Intel
Moderator
121 Views

Hello SLoza1

 

Thank you for completing the testing with the OEM drivers, at this point since the issue still happens even with the drivers that have been validated to work on the motherboard I would recommend reporting the issue with GIGABYTE® and if they determine the issue is coming from the Intel side they will work directly with Intel to address it.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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