Cpu

[Ixn]

My I9 14900Kf keeps crashing when i have Intel Turbo Boost Enabled my Pc just randomly restarts all the time or i get BSOD but thats very rare the main Problem is the Pc restarting when the Turbo Boost is enabled when i turn it off my Pc works fine but have insane Performance loss..

[JohnM_Intel]

Hello lxn,

Thank you for sharing this with the communities. I apologize for the crashes occurring when Turbo Boost is enabled. Could you let me know if you've received any error messages from the BSOD? Additionally, have you updated your BIOS to the latest version? If not, please do so and inform me of the outcome.

To better understand your system's configuration and driver version, please share the SSU report. Here's how you can do it:

1. Download the Intel Support System Utility.
2. Scan: Check the box for "Everything" and click "Scan."
3. Review: Once the scan is complete, click "Next."
4. Click "Save" to save the report.

Regards,

John Sergio M.

Intel Customer Support Technician

[Ixn]

Hello JohnM,

I didnt had Any Blue Screens The last time so i cant give you the BSOD Error Codes, if this will happen again i will save it and send it here, but i did the SSU Scan and i will put it in here.

Regards,

Ixn

[JohnM_Intel]

Hello lxn,

Thank you for providing the SSU. After reviewing, I can confirm that your BIOS is up to date. To further investigate the issue, I have a few questions for you:

1. What steps have you taken to troubleshoot this issue?
2. Could you please provide the FPO or Batch Number of the CPU?
3. Could you also provide the ATPO or Serial Number of the CPU?

Regards,

John Sergio M.

Intel Customer Support Technician

[Ixn]

Hello JohnM,

I thought i had the newest Bios Version i went on MSI website and downloaded the last version that i saw. But thank you for the Info where can i get the Bios Update then?

1. I only turned off the Intel Turbo Boost and the Intel Turbo Boost Max Technology 3.0

Do i have to Open my PC to find the APTO and FPO Numbers or can i find it also on the Box ?

Regards, 

Ixn

[Ixn]

Hello JohnM,

I actually found the ATPO : U3H1U30304349

and the FPO : X331N117

Regards,

Ixn

[JohnM_Intel]

Hello lxn,

You don't need to be concerned about the BIOS version, as the System Support Utility (SSU) confirms that the latest version is already installed on your system. However, if you wish to verify, you can find this information on the manufacturer's website. Additionally, the ATPO (Serial Number) and FPO (Batch Number) can be located on the box or directly on the CPU itself.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello lxn,

Thank you for the information. After reviewing, it seems there might be an issue with the CPU. I will send you an email so we can conduct a thorough troubleshooting session to identify the root cause of the problem.

Regards,

John Sergio M.

Intel Customer Support Technician