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pross3
Beginner
4,979 Views

Crash Blue screen CPU high %

Sorry for my english i m italian i have problem my cpu and fan work much if i open chrome mozilla ecc and watch video on youtube now the problem is little solve but the cpu sometime is always high % i post any detail on before discussion https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/blue-screen-windows-7-fan-ru... Blue screen Windows 7 fan run fast cpu 100% - Microsoft Community thanks

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28 Replies
pross3
Beginner
280 Views

Edit the problem no solve another crash without dump with strange noise .

pross3
Beginner
280 Views

Anyone can help me ?

pross3
Beginner
280 Views

Another crash now https://www.dropbox.com/s/v5xoclc3k8g67sw/061717-31371-01.dmp?dl=0 Dropbox - 061717-31371-01.dmp

idata
Community Manager
280 Views

cacaocaca: Thank you very much for joining the Intel® Processors communities.

 

 

To better assist you, what is the model of the processor?

 

What is the model of the board?

 

If this is laptop, what is the model of it?

 

 

In order to try to fix this problem, we can try to do a BIOS update to the latest version of your board and also reset the BIOS values to defaults.

 

 

We can run the Intel® processor diagnostics tool, it does an overall test on the processor, if it passed the test it should be fine:

 

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

 

Additionally, if you are using a desktop PC, for testing purposes we can try to test the PC with just one memory RAM stick, please make sure that you are using the proper memory RAM for your processor. Also, to swap parts will be a good option, either to test your processor on a different board or test your board with a different processor, just to rule out a possible problem with any of those components.

 

 

Remember the Intel warranty on the processor is for 3 years.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

pross3
Beginner
280 Views

Maybe you no have read on my previous post https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/blue-screen-windows-7-fan-ru... Blue screen Windows 7 fan run fast cpu 100% - Microsoft Community is more good if you read it but i post detail so is

Olivetti oliboob p35

pross3
Beginner
280 Views

idata
Community Manager
280 Views

cacaocaca: Thank you very much for providing that information and the picture.

 

 

I can see on the Microsoft forum that they already suggested many different steps, based on that, the best thing to do at this point will be to get in contact with Olivetti directly. This in order to try to do a BIOS update on the laptop or to get further details about how to fix this problem, they might be able to suggest more steps since they build it and also in the case warranty assistance is needed:

 

https://www.computerhope.com/comp/olivetti.htm https://www.computerhope.com/comp/olivetti.htm

And I am providing this other link because according to the information from CPU-Z, it says the manufacturer of the laptop is Clevo:

https://clevocenter.eu/suporte.html https://clevocenter.eu/suporte.html

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
pross3
Beginner
280 Views

I have contact already olivetti on email he say me go to on one reseller more near but

1. I don t want pay olivetti for one olibook where this problem have on the start

2.This olibook i have buy of on people some year ago and i never used but used just my dad and my dad don t understand so much of pc so now that i use i m looking for fix

3. I don t want send this olibook and wait month for one problem of driver or update bios when i can do this manually

So tell me all i can do for fix tell me if i need update bios the file direct if i need and all i m very grateful if you help me . Thanks .

idata
Community Manager
280 Views

cacaocaca: You are welcome.

 

 

Yes, a BIOS update will be a good thing to try, but the thing is that if it is not done correctly it could damage the laptop. So, please get in contact with Olivetti directly to get the instructions of how to do the BIOS update and also for them to advice which are the proper drivers they recommend to install in order to try to fix this problem.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

pross3
Beginner
280 Views

I think i can update the bios need usb format on fat32 insert usb afther join on the bios think but i have talk on irc freenode canal # windows i have post another dump https://pastebin.com/Tkdn8RRM Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc - Pastebin.com he say me is problem of usb3.0 so i have uninstall Hub radice Intel(R) usb 3.0 it and reboot afther rebbot windows update have update again the driver and this member have say me that talk with you becouse the faul is on intel driver no on windows .

pross3
Beginner
280 Views

iusb3xhc.sys - Address FFFFF8800445CFC8 base at FFFFF88004427000, DateStamp 4f226fe0

idata
Community Manager
280 Views

cacaocaca: Thank you very much for sharing those details.

 

 

From our side we tried all the possible steps that we recommend to try to fix this problem. In this case to get in contact with the manufacturer of the laptop is the next thing to do.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

pross3
Beginner
280 Views

Maybe i have found the problem

idata
Community Manager
280 Views

cacaocaca: Thank you very much for sharing that picture.

 

 

Additionally, you can always run the Windows memory test, on the link below you will find the instructions of how to do that:

 

https://technet.microsoft.com/en-us/library/ff700221.aspx https://technet.microsoft.com/en-us/library/ff700221.aspx

 

 

If by any chance there is a memory RAM problem, if the computer is under warranty, the manufacturer of it should be able to assist you.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

pross3
Beginner
280 Views

I remember have do it with mdsched but the problem was that it no terminate test becouse crash afther have do test again with mdsched and have see problem hardware i dont know becouse the first tiime no show me maybe he stress much i don t know so i need stay in front of olibook for see something while with memtest i dont have see the crash and look the error of ram . When i changed ram and work mark as solved .

idata
Community Manager
280 Views

cacaocaca: Thank you very much for sharing that information.

 

 

Perfect, it is great to hear that the computer is working fine now.

 

 

Any questions, please let me know.

Regards.

 

Alberto R

 

pross3
Beginner
280 Views

No man my problem no solve .. I have text on email site crucial as "Before buying I have questions to ask" and report my problem with this link of thread i wait answer but i think this ram is good for my motherboard http://it.crucial.com/ProductDisplay?displayCompatibleLogo=1&urlRequestType=Base&catalogId=10155&pro... http://it.crucial.com/ProductDisplay?displayCompatibleLogo=1&urlRequestType=Base&catalogId=10155&pro...

pross3
Beginner
280 Views

Maybe on my previous post i have text wrong but mean when i change ram and I'll try the ram if work good i edit post as solved mean .

idata
Community Manager
280 Views

cacaocaca: Let me apologize for that, I thought that the problem was solved after changing the memory RAM. Please let us know the results of trying a new memory. Hopefully the manufacturer of the laptop should be able to assist you with the warranty process.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
idata
Community Manager
101 Views

cacaocaca: I just wanted to check if you were able to test the laptop with a different RAM and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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