Crashes & Errors - Possibly faulty CPU?

[Matt777]

Hi,

I'm at a bit of a loss of how to troubleshoot my issue, and I'm hoping someone here might be able to offer some support guidance?

I Purchased a Pre-Built PC at the end of 2023, and over the past 6 months I've been getting crashes that I just can't figure out the reason for.

1. Escape from Tarkov: Mostly a 'Unity' Crash error, but also many none descriptive crashes.
2. DayZ: STATUS_STACK_OVERFLOW & STATUS_ACCESS_VIOLATION crashed.
3. Edge (and Chrome when tested): Mostly STATUS_ACCESS_VIOLATION errors, but I've also seen STATUS_ILLEGAL_INSTRUCTIOIN,  STATUS_STACK_BUFFER_OVERRUN & STATUS_BREAKPOINT.

Some days the system can run fine for hours, and some times I can get errors over and over, there seems to be no consistency or what's happening and why. The last two days I've seen 3 blue screen errors that disappeared before I could take a picture, but Event Viewer is saying the following for the one I just received (tried to attach, but it does not let me?):

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff801075fcc11, 0x0000000000000000, 0x0000000787314133). A dump was saved in: C:\WINDOWS\Minidump\033025-18015-01.dmp. Report Id: 88e43742-1dae-4eb8-a154-cfda3cc37a3b."

I've tried various tests (I'm not the most computer literate person) and I can't seem to prove anything, but each time I google for answers or next steps, I keep ending up back at where others with my CPU (I7 13700k) have similar issues. I've been hesitate to post here as it's likely for my supplier to resolve, but I have little faith in them, so again, any help, guidance or support is very much appreciative!

Things I've tried so far: 

1. I have restored my PC 2-3 times. Edge produced the error before I'd even updated/downloaded anything on of the occasions
2. Windows Updates are all done, plus the optional ones
3. BIOS is the latest version
4. NVidea driver is up to date.
5. I've tried Memtest86, no issue found.
6. I've ran the games with no background apps, and without, no impact.
7. I've tried watching lots of data from HWiNFO, but nothing looks to spike when the errors happen (but could also be I have no idea what I'm looking at). The only thing I notice is that many of my cores often reach high temps, p-core 5 is usually the highest
8. I've tried running CineBench but where my errors seem random, I don't know if this proves anything. I have once had a 'Cinbench Application Error' when it was running. I think the Bug Report it saved somewhere.
9. Ran the Intel Processor Diagnostic Tool - no failures ever found

These are the full specs: OMEN by HP 40L GT21-1004na Desktop PC product specifications | HP® Support

Thank you

[pressed_for_time]

As your HP OMEN 40L GT21-1004na is a pre-built PC support will be provided by HP themselves. The support page for your particular model can be accessed through this page . This will take you to the main drivers and other supporting software section. It may be worth clicking on the Detect my drivers and software button just to ensure that there are no driver issues outstanding. Technical Support from HP can be accessed through this link  and there is also the HP SmartFriend system that can be found here .

[Matt777]

Hey,

I had been in contact with HP for support, but unfortunately the support they were providing wasn't getting me anywhere, which I wont bore everyone with.

In the end, I sent the product in for repair again, they could not find any issue's anywhere but they ended up replacing the CPU regardless, and I'm 3-4 days in to using it again and I'm yet to see any access violation type errors or crashes so it looks to have been the CPU. Disappointing it took so long for to fix, so unsure if it's through fault of HP being able to diagnose or Intel's guidance on checking for issues on CPU's.

Figured I'd post a response just in case anyone comes across this post in their search for answers, in short, in seems to be the CPU that was faulty in the end as nothing else has changed since. No tests seem to point to it at all, so near impossible to detect or prove, but perhaps this may give others some direction.