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Dead 2-month-old 13900K CPU !!!

SmartOne_2000
New Contributor I
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[Images removed to protect personal information]

 

Hi ... I bought this CPU 2 months ago, as shown in the above pictures, but it died last week in my Asus z690-based motherboard. Windows would not boot right until it stopped booting.

I replaced RAM, bought a new motherboard (an Asus z790-based mobo this time), different SSD (from Samsung 980 Pro 2TB to a new Sabrent 2TB SSD) ... nothing would work with my 13900K CPU. The only thing left to change was the power supply and CPU. I hurriedly bought a new CPU, a 12900K this time, and voila! ...  All things started to work as expected. It cost me 7+ days' worth of missed school work. I'm in graduate school and the loss of time was extremely painful.

The last thing I EVER expected to die on me was a NEW CPU !

 

Bestbuy would not accept a refund since the failure happened beyond its 15-day return period from the purchase date of Feb. 25th and told me I should contact you directly instead.

I'll need a refund for the amount shown in the attached receipt asap. Thank you!

 

ALSO ... I, unfortunately, seem to have lost/misplaced the blue box packaging the CPU comes in.  I hope that's not a problem. I probably threw it away as I never thought I'd have a dead CPU on my hands so soon. I've never had one in the 30+ years I've used Intel CPUs. I expected trouble free operation for the next 10 years at least.

 

My configuration as of the 13900K CPU failure is shown below:

 

1. Asus z-690 TUF Gaming DDR4, Wifi Motherboard.

2. 4x32GB Corsair Platinum Dominator DDR4 RAM (3600 MHz XMP, 18-22-22-42).

3. EVGA FTW3 Ultra RTX3090 GPU.

4. EVGA 1000W G6 Power Supply.

5. Asus ROG Strix Helios chassis.

 

What are the steps needed to return this CPU and get my refund? Thanks again!

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AlHill
Super User
2,995 Views

Nothing is perfect, and things go bad or fail from time to time.

This is a tech support forum, not a warranty center.

 

Start here for warranty support:

https://www.intel.com/content/www/us/en/support/articles/000005609/processors.html

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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AlHill
Super User
2,996 Views

Nothing is perfect, and things go bad or fail from time to time.

This is a tech support forum, not a warranty center.

 

Start here for warranty support:

https://www.intel.com/content/www/us/en/support/articles/000005609/processors.html

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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SmartOne_2000
New Contributor I
2,967 Views

Thank you!

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